Crystal Lake Chrysler Jeep Dodge

Got charged double the amount for a miscellaneous charge without an explanation or detail. The first time was $6, went up to $12. Doesn't feel right without an explanation or detail. The first time was $6, went up to $12. Doesn't feel right More

They were efficient and took care of my issues very quickly. The service advisor was nice and easy to deal with. quickly. The service advisor was nice and easy to deal with. More

Friendly, knowledgeable and competent staff. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. More

Great service. Great experience. Will definitely go there again. Jay was super helpful in diagnosing our car problem. Great experience. Will definitely go there again. Jay was super helpful in diagnosing our car problem. More

Polite, courteous, fast, efficient and competent. Communication throughout the service experience was excellent That’s all I need in a dealership. Communication throughout the service experience was excellent That’s all I need in a dealership. More

Extremely poor customer communication, did not keep commitments , had vehicle 2 days before being notified of problems commitments , had vehicle 2 days before being notified of problems More

Great service, professional, fixes problems. Definitely my place to go for outstanding, timely, great customer service experience Definitely my place to go for outstanding, timely, great customer service experience More

This place get over on their customers over charging, and dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that they wasn’t going to replace it. This is not good customer service this car was a $30,000 car and the inside of the car wasn’t clean at all when it was time to leave, I asked them to clean it for me, they took the keys and took it to the back, and brought it back to me looking the exact same way it was before I asked them to clean it, so they lied to me about cleaning it, so not only did I get ripped off for buying the car I also had to pay to get it detailed properly. This is not a great place to buy cars. More

Great mechs. Repair much on my ten year old jeep. Will come back as needed Repair much on my ten year old jeep. Will come back as needed More

Got me in and out with service to my jeep,told me what was needed and what I would need in the near future was needed and what I would need in the near future More