Crystal Lake Chrysler Jeep Dodge

I purchased my vehicle brand new from this dealer & has I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 repair.  Dropped the van off Thursday evening & picked up Friday afternoon. when I picked up van I had noticed major scratches on my hood that I had not noticed before. Brought it up to service manager, mike who basically told us to get bent & wasnt their issue & shooed us away. Immediately he was defensive but not helpful. My husband then called & left a message with General manager & has yet received a recieved a response,  3 weeks later. just didn't understand how they got there. Mike said it's weathered scratches & it could be buffed out.  I took it to 2 local & reputable body shops & both said they were Not weathered & were fairly new. It would cost me $1,400 to fix. I just didn't like the way they brushed me off & didn't offer any type of assistance. Before all this, I asked for an appraisal to trade in for a new vehicle,  needless to say I won't be returning to by a new car from them .I was very disappointed.  More

Bob Buehrer F&I was very professional, helpful and so Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many points. He is mailing me a Brochure on my 6yrs/72,000 mile Fidelity Warranty.. I am glad My nephew Michael Campanella referred me to Crystal Lake Jeep.+ I will tell my friends + family to see Crystal Lake Jeep for a great deal from professionals at the C. L. Jeep who value their customers + care....Charles Campanella VN Vet. + Happy Jeep Owner Thank You More

I have a bought four cars from this dealership in past years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding co years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding communication. I have repeatedly experienced No call from the dealership when my vehicles service was complete, no call regarding the work that needed to be done, and when I brought it to the dealerships attention Excuses were plentiful. Each person I talked with, explained to me that it was someone else’s fault. I will no longer bring my vehicle to the dealership for service, nor will I ever purchased another vehicle from this dealership again. More

This was our Fifth Automobile purchase from Crystal Lake Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and has always worked hard to get us the best deal possible. We have also only used this dealer for ALL our services and parts, and have always been treated like a valued customer. Gary and Scotty Rosenberg have always immediately addressed any issues that have occurred, and are always on-site to assist customers get the right answers. John in Parts, and the entire service team run a very professional and friendly dealership. This is truely a well run organization. More

Great service!! Friendly people give me a great deal on my new lease the process winter smooth and got a nice little breakfast on top of it which was good!! my new lease the process winter smooth and got a nice little breakfast on top of it which was good!! More

Credit place! Joe was a great salesman! Everyone was super friendly and helpful. I went there to test drive and ended up buying a 2021 Wrangler. I love my new ride! super friendly and helpful. I went there to test drive and ended up buying a 2021 Wrangler. I love my new ride! More

Best dealership I have ever experienced. Friendly, you are treated like family. Great price for used and new cars! Love this place. Owner Gary Rosenberg takes an interest in every deal. are treated like family. Great price for used and new cars! Love this place. Owner Gary Rosenberg takes an interest in every deal. More

We stopped to look at our options on buying once our lease is up. Didn’t realize Jeep had so many models to choose from Kevin was very help. lease is up. Didn’t realize Jeep had so many models to choose from Kevin was very help. More

Kevin and the rest of staff were so easy to work with. Very knowledgeable and able to answer all of our questions. We would recommend them 100%! Very knowledgeable and able to answer all of our questions. We would recommend them 100%! More

Couldn’t be more pleased with experience. Kevin was great! Bought a slightly used 2017 Wrangler Sahara and the price they wanted was below comparable others locally. No haggling and honest from the sta great! Bought a slightly used 2017 Wrangler Sahara and the price they wanted was below comparable others locally. No haggling and honest from the start. A+ all around and the second vehicle I purchased from them in the past 5 years. Will be using them again for all of my Jeep needs. More