Crystal Lake Chrysler Jeep Dodge

This dealership has been servicing two of my vehicles for a couple of years now.I have never had any issues with this dealership.I am totally satisfied with their service. a couple of years now.I have never had any issues with this dealership.I am totally satisfied with their service. More

Quite impressed with your new service writers. They got me right in, checked out everything I asked and did the work, and the bill was very reasonable. me right in, checked out everything I asked and did the work, and the bill was very reasonable. More

We had been shopping at several dealers . Kevin at Crystal Lake keep by far was the very best . He is comfortable and easy to talk to and not high pressured which can be typical. At each contact with Crystal Lake keep by far was the very best . He is comfortable and easy to talk to and not high pressured which can be typical. At each contact with Kevin he was knowledgeable and professional also allowed us to take time to decide. When we decided on the Jeep and dealership Herb assisted Kevin and us in final purchase. I want to emphasize how professional and friendly they made our purchase experience. Highly recommended More

A great experience!! Kevin was our sales person and he made purchasing a vehicle easy and straightforward. We ordered a Jeep and had it in 4 weeks!! This is my third Jeep from this dealer and it won’t made purchasing a vehicle easy and straightforward. We ordered a Jeep and had it in 4 weeks!! This is my third Jeep from this dealer and it won’t be my last. Thanks again for great customer service. More

Had a great experience @ Crystal Lake Jeep Dodge. Looked at a few cars. No pressure from sales staff. Told them what my daughter was looking for. Everyone made you feel like family. Bob Buehler made thi at a few cars. No pressure from sales staff. Told them what my daughter was looking for. Everyone made you feel like family. Bob Buehler made this easy and Painless. I would Recommend all my friends to go see Crystal Lake Dodge. More

I purchased my vehicle brand new from this dealer & has I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 I purchased my vehicle brand new from this dealer & has had it maintance & services done here. 3 weeks ago i had an oil line leak which was a $900 repair.  Dropped the van off Thursday evening & picked up Friday afternoon. when I picked up van I had noticed major scratches on my hood that I had not noticed before. Brought it up to service manager, mike who basically told us to get bent & wasnt their issue & shooed us away. Immediately he was defensive but not helpful. My husband then called & left a message with General manager & has yet received a recieved a response,  3 weeks later. just didn't understand how they got there. Mike said it's weathered scratches & it could be buffed out.  I took it to 2 local & reputable body shops & both said they were Not weathered & were fairly new. It would cost me $1,400 to fix. I just didn't like the way they brushed me off & didn't offer any type of assistance. Before all this, I asked for an appraisal to trade in for a new vehicle,  needless to say I won't be returning to by a new car from them .I was very disappointed.  More

Bob Buehrer F&I was very professional, helpful and so Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many Bob Buehrer F&I was very professional, helpful and so was Justin Wyatt -Sales. Bob Buehrer took time to answer my questions with details on many points. He is mailing me a Brochure on my 6yrs/72,000 mile Fidelity Warranty.. I am glad My nephew Michael Campanella referred me to Crystal Lake Jeep.+ I will tell my friends + family to see Crystal Lake Jeep for a great deal from professionals at the C. L. Jeep who value their customers + care....Charles Campanella VN Vet. + Happy Jeep Owner Thank You More

I have a bought four cars from this dealership in past years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding co years. I purchased a 2018 jeep grand Cherokee in August of 20-8. I have had continued difficulty with service at this dealership mainly regarding communication. I have repeatedly experienced No call from the dealership when my vehicles service was complete, no call regarding the work that needed to be done, and when I brought it to the dealerships attention Excuses were plentiful. Each person I talked with, explained to me that it was someone else’s fault. I will no longer bring my vehicle to the dealership for service, nor will I ever purchased another vehicle from this dealership again. More

This was our Fifth Automobile purchase from Crystal Lake Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and Chrysler Jeep Dodge Ram. We have always work with Jack Irwin, and have never felt pressured, or forced. Jack has always been very professional and has always worked hard to get us the best deal possible. We have also only used this dealer for ALL our services and parts, and have always been treated like a valued customer. Gary and Scotty Rosenberg have always immediately addressed any issues that have occurred, and are always on-site to assist customers get the right answers. John in Parts, and the entire service team run a very professional and friendly dealership. This is truely a well run organization. More

Great service!! Friendly people give me a great deal on my new lease the process winter smooth and got a nice little breakfast on top of it which was good!! my new lease the process winter smooth and got a nice little breakfast on top of it which was good!! More