Crystal Lake Chrysler Jeep Dodge
Crystal Lake, IL
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Horrible experience.Booked a simple oil change.Took 3 Horrible experience. Booked a simple oil change. Took 3 hours !! Service Technician went out of requested service job, broke 2 nuts!!! They needed Horrible experience. Booked a simple oil change. Took 3 hours !! Service Technician went out of requested service job, broke 2 nuts!!! They needed to buy the nuts from NAPA. Nobody seems to care. Unqualified and poorly trained employees. Will never go there again. Chrysler has serious issues with their dealer network, service in general is poor. Well buy a Japanese or German vehicle, their service is good. More
Rich Ziegler in the service department is a rockstar. I had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated. had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated. More