Crystal Lake Chrysler Jeep Dodge

Took an Hour and a half for express oil change..I get maybe short handed due to covid..Not ONE employee, maybe 10 on the floor, none in service, none in the office/cashier were wearing a mask..maybe 15-2 maybe short handed due to covid..Not ONE employee, maybe 10 on the floor, none in service, none in the office/cashier were wearing a mask..maybe 15-20 in total. Was asked by at least 2 salespersons if I wanted help..Very uncomfortable and seems no concern about the customers safety or health, especially in todays environment..Won't go back More

I change Deal because I was not happy with the service Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney che Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney checked me and was great I got service with a smile. The Tech that worked on my Jeep came and help me get me satellite radio activated that is a big deal. This show me that they care.! More

They took very good care of my Jeep and it was done in the time they estimated. Entire staff is so friendly! the time they estimated. Entire staff is so friendly! More

Scheduled appointment went very smoothly. Courteous service and vehicle was repaired same day. Thankful for great service. service and vehicle was repaired same day. Thankful for great service. More

From the minute I pulled into the garage the girl that helped me was very professional and very helpful. helped me was very professional and very helpful. More

ease of obtaining service was very good, though it did take a while after they said my car was ready to actually get it up to me. Brittany helped with my bill and helped resolve the towing issue. (the tow take a while after they said my car was ready to actually get it up to me. Brittany helped with my bill and helped resolve the towing issue. (the tow charge wasn't on my original bill) George resolved a $25 discount coupon from an e-mail I received from the dealership which was appreciated especially at this time when money is critical. Everyone was nice and I got an appointment for today to see about the Dealership purchasing my car. I am happy with someone named Rachel an online helper, when I told her some coupons were not working and sent her the website, she agreed and said she would have her Team take care of it and I checked this morning and it is fixed. More

got me in right away which aloud me to take of my errands the rest of the day thank you the rest of the day thank you More

Overall I am very satisfied. Great communication, easy flexible scheduling, everyone very friendly and great service! flexible scheduling, everyone very friendly and great service! More

First time visiting this dealer for service on my gladiator. Everything went smooth. Great service. Very fast and efficient and everyone was kind and courteous and my car was washed without me even a gladiator. Everything went smooth. Great service. Very fast and efficient and everyone was kind and courteous and my car was washed without me even asking. Definitely coming back. More

I have brought my Jeep in for various service over the years and because it's a diesel I trust their technicians to get the job done correctly. Everyone here has been nothing short of friendly and profess years and because it's a diesel I trust their technicians to get the job done correctly. Everyone here has been nothing short of friendly and professional More