Crystal Lake Chrysler Jeep Dodge

Immediately felt welcomed. Was greeted and helped by a woman named Alex who was very professional, knowledgeable, and patient. She was able to answer all of my questions thoroughly. woman named Alex who was very professional, knowledgeable, and patient. She was able to answer all of my questions thoroughly. More

They took good care of our jeep. work was done quickly and at a reasonable price and at a reasonable price More

I like the staff and representatives that I have had experience with. Service Dept is great and very professional. If there is a problem with vehicle, it is explained in detail with the customer. I e experience with. Service Dept is great and very professional. If there is a problem with vehicle, it is explained in detail with the customer. I enjoy the courtesy car wash also; that is a plus. More

The service writer from express oil change great customer service the staff there is great his crew perfect great work They take care of my vehicles very well And I give them 5 stars service the staff there is great his crew perfect great work They take care of my vehicles very well And I give them 5 stars More

Everytime I'm in the dealership,repairs are always explained clearly and completed with the appropriate time expectation that was set. explained clearly and completed with the appropriate time expectation that was set. More

Very Unprofessional Dealer- After seeing many reviews, Very Unprofessional Dealer- After seeing many reviews, I decided this dealer was a great place to shop. I was very wrong. Everything was great, un Very Unprofessional Dealer- After seeing many reviews, I decided this dealer was a great place to shop. I was very wrong. Everything was great, until numbers appeared in front of me. They lied about prices and tried to sell me 2 warranties without even asking me. I understand that cars are in demand right now, but these practices were extremely unethical. When I asked to see my interest rate and payments, they said not until I sign on the price they discussed. Bottom line, they tried to get me to sign paperwork without seeing all the numbers properly. On top of that, the finance guy started saying offensive things to me about my job and status when I kept insisting on seeing the numbers before I made a decision to buy the car. Eventually they told me they would NOT sell me the car if I did not buy the warranty that I did not even need. I have never had that happen to me yet, or anyone else I know. I hope this never happens to anyone ever again. Terrible experience. More

Took an Hour and a half for express oil change..I get maybe short handed due to covid..Not ONE employee, maybe 10 on the floor, none in service, none in the office/cashier were wearing a mask..maybe 15-2 maybe short handed due to covid..Not ONE employee, maybe 10 on the floor, none in service, none in the office/cashier were wearing a mask..maybe 15-20 in total. Was asked by at least 2 salespersons if I wanted help..Very uncomfortable and seems no concern about the customers safety or health, especially in todays environment..Won't go back More

I change Deal because I was not happy with the service Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney che Crystal lake Chrysler took very good care of my car. And it was fix right the first time. George the service advisor treated me very good Britney checked me and was great I got service with a smile. The Tech that worked on my Jeep came and help me get me satellite radio activated that is a big deal. This show me that they care.! More

They took very good care of my Jeep and it was done in the time they estimated. Entire staff is so friendly! the time they estimated. Entire staff is so friendly! More

Scheduled appointment went very smoothly. Courteous service and vehicle was repaired same day. Thankful for great service. service and vehicle was repaired same day. Thankful for great service. More