Crystal Chrysler Jeep Dodge RAM - Service Center

Crystal Chrysler took my car in on a Saturday for it’s first service, told me if I waited it would be a two hour wait. I decided to wait,and they had the car out in an hour and a half. Alex was the serv first service, told me if I waited it would be a two hour wait. I decided to wait,and they had the car out in an hour and a half. Alex was the service coordinator, and as usual was very cordial, and professional. I was expecting the worse going in on a Saturday, but it ended up being a pleasant experience. More

Very helpful and personal customer service during a time where it seems everyone else is cutting that from their business model. My car was bought in another state from another dealer but they took good car where it seems everyone else is cutting that from their business model. My car was bought in another state from another dealer but they took good care of me. Highly recommend More

I went in on the wrong day to have my charger service. . but Jennafer at the front desk took me in anyways.. very nice girl. Everyone at the dealership are friendly and greets you with a smile. . but Jennafer at the front desk took me in anyways.. very nice girl. Everyone at the dealership are friendly and greets you with a smile. More

Alex was very good and did a 5 star job I was just surprised as part of a regular yearly service the tires are no rotated and it seems that things are only checked if the customer brings up a issue surprised as part of a regular yearly service the tires are no rotated and it seems that things are only checked if the customer brings up a issue More

This was the second time that I had to take the vehicle in within a month of the same problem. Terri the service rep was very kind and understood my issues of the vehicle. She was very helpful to look furt in within a month of the same problem. Terri the service rep was very kind and understood my issues of the vehicle. She was very helpful to look further into the problem with the technician and hopefully the problem has been solved. Car is running very well at this time. Thanks More

I had to beg for a loaner, and I just bought my vehicle two months ago. Rude customer service, and I picked up my car and it was filthy from sitting in dirt! two months ago. Rude customer service, and I picked up my car and it was filthy from sitting in dirt! More

Great work. Technician and Service advisor did an amazing job in a timely matter. Kept me updated and even beat the vehicles promise time. Technician and Service advisor did an amazing job in a timely matter. Kept me updated and even beat the vehicles promise time. More

Very attentive while I was waiting for my oil change with updates when they would be finished- all of the service personnel were friendly and respectful updates when they would be finished- all of the service personnel were friendly and respectful More

No one answers phone. Had to arrange my own transport back to pick up my car Charged for tire rotation. Tires not rotated had to wait for that service to rotate tires Had to arrange my own transport back to pick up my car Charged for tire rotation. Tires not rotated had to wait for that service to rotate tires Says they fixed recall and alignment but I don’t have faith they did it. Not alot of faith in the service there. Service. Alex and Terri More

I have had great service for years at this place . My latest was horrible! Left my vehicle for a diagnosis on Wednesday. Called and texted for two days they did not answer phones! Finally drove 30 mil My latest was horrible! Left my vehicle for a diagnosis on Wednesday. Called and texted for two days they did not answer phones! Finally drove 30 miles and spoke with manager and they were backed up because he was not doing a very good job supervising . This dealership needs serious training of employees. More