Crystal Chrysler Jeep Dodge RAM - Service Center

The gentleman that checked me in was very very helpful & answered all my questions & most importantly listened to my concerns and was friendly. Oil & Tire service did not long. Happy Customer today. answered all my questions & most importantly listened to my concerns and was friendly. Oil & Tire service did not long. Happy Customer today. More

$155/hour labor fee for a 30-35 minute job was frustrating but they did a good job. They also completed two recalls so I believe they included the time in the two hour fee frustrating but they did a good job. They also completed two recalls so I believe they included the time in the two hour fee More

Jen, Service Rep, was awesome as always. Unfortunately when i got I noticed the mechanics that service my car left grease prints on the sunvisor interior roof and interior roof above the front door. I cal when i got I noticed the mechanics that service my car left grease prints on the sunvisor interior roof and interior roof above the front door. I called Jen And I have arranged to bring the car back tomorrow to have it all cleaned up. More

Great people skills!Very helpful. Lucky to have him as a Great people skills! Very helpful. Lucky to have him as a employee! Kept me well informed. Also seemed to know his stuff! Very pleased with him! Great people skills! Very helpful. Lucky to have him as a employee! Kept me well informed. Also seemed to know his stuff! Very pleased with him! More

We have been very satisfied with the Crystal Chrysler service department with this, our sixth 3year Jeep lease. The service has significantly improved over the last year. service department with this, our sixth 3year Jeep lease. The service has significantly improved over the last year. More

Brought in vehicle for X56 warranty due to failed Brought in vehicle for X56 warranty due to failed cylinder 6 and other codes, ticking noise due to bad lifters and emissions leak. Warranty denied, w Brought in vehicle for X56 warranty due to failed cylinder 6 and other codes, ticking noise due to bad lifters and emissions leak. Warranty denied, work performed poorly. Shelled out a couple thousands. A couple days later, ticking noise still present, vehicle overheats and 2 more codes reappear. Emissions leak and bad thermostat. I checked the freon level and surprise, surprise! It needs to be topped off. I decide to replace it with the mopar brand required. Surprise again! Invoice charged me to top off freon. Set up appointment this time with I -10 jeep dealer (same owner) to avoid travel to Cat city. Thermostat needs to be replaced, emissions leak is at a different location than what was originally worked on previously by chrystal in Cat city. Ticking noise work needs to be perform. Original invoice $2,200.00, new invoice $2,800.00. Definitely lack of customer service and untrained techs. For the record, I know this penstar engine very well. No responsibility taken for ticking noise, no responsibility taken for failed thermostat due to freon top off after removing manifold and pipes, no responsibility for emissions leak. I basically brought in a vehicle to be left worked on by techs with my same level of expertise (basic). To Jorge the owner, you have a lot of work to do with your staff. I will definitely mark you down for questionable and lack of knowledge and customer service. Copy of texts to service tech #1. Available to prove that all concerns were reported. At this time, I will make sure that none of my family members and friends WILL NOT VENGA, VENGA to the three dealerships in the valley. Second quote and service repair not agreed by vehicle owner due to trusting on service techs and mechanics experience. More

Danny Ramos was very professional and covered all the recommendations. I was in and out within an hour as I had another appointment I needed to get to recommendations. I was in and out within an hour as I had another appointment I needed to get to More

I was here for 6 days and Crystal Dodge service was very accommodating and found the AC problem, ordered the part and had me on my way within 18 hrs. I was able to rent a dealer car at a very good rate. S accommodating and found the AC problem, ordered the part and had me on my way within 18 hrs. I was able to rent a dealer car at a very good rate. Staff was courteous and kept me up to date. I would deal here again More

Alec in service was excellent and was quick to get the work order done. Said he would wash my Jeep and then saw that I was issued a no charge service vehicle. The lady who issued me the car was excellent work order done. Said he would wash my Jeep and then saw that I was issued a no charge service vehicle. The lady who issued me the car was excellent as written. More

Very efficient. Got the recall notice. Called them. They scheduled the service call from several convenient time slots. The service time matched up to what they said it would take. Very satisfied! They scheduled the service call from several convenient time slots. The service time matched up to what they said it would take. Very satisfied! More