Crystal Chrysler Jeep Dodge RAM - Service Center
Cathedral City, CA
251 Reviews of Crystal Chrysler Jeep Dodge RAM - Service Center
This was my first visit to Crystal CJDR. I was in for a simple oil change. Jeffrey Rodriguez, my service advisor, was perfect: efficient, quick, and friendly. The service was fast--so fast that my errands simple oil change. Jeffrey Rodriguez, my service advisor, was perfect: efficient, quick, and friendly. The service was fast--so fast that my errands via Lyft were unnecessary to fill the time. I was quoted a short turnaround, but was slightly skeptical and embarked upon my errands. I received a call that the car was ready--well under the quoted time. The joke was on me, I thought to myself. Further, I was offered a great, cost-saving maintenance package of three oil changes and tire rotations which cut the cost nicely. So, I get to return to the great service experience at a reduced cost. :-) More
Everyone was extremely helpful and polite..I would Everyone was extremely helpful and polite.. I would recommend Chrystal Chrysler to to anyone who needs service for their auto. Everyone was extremely helpful and polite.. I would recommend Chrystal Chrysler to to anyone who needs service for their auto. More
Alex and his group are absolutely the best. They have always gone above and beyond to make sure my car is taken care of. I just wouldn't go anywhere else, because I can trust them to do their very best. always gone above and beyond to make sure my car is taken care of. I just wouldn't go anywhere else, because I can trust them to do their very best. Thanks to all who make Crystal Chrysler Jeep Dealership outstanding!! More
I’d give this dealership zero stars if I could. I called them first thing in the morning today and asked if I could bring my van in to have the air conditioning fixed. I explained that it’s urgent; we are f them first thing in the morning today and asked if I could bring my van in to have the air conditioning fixed. I explained that it’s urgent; we are from Canada and are very concerned about our elderly dogs in this heat. The woman who answered the phone said no problem, they could get me in at 1 o’clock that same day. She even said they would provide a shuttle service to take me back to my hotel while the van was being worked on. So I left my wife and dogs at the hotel and drove 40 minutes to be there well before 1 o’clock, only to have the service manager ask if I had an appointment? I said, yes I was told to come in at 1 o’clock. She said, “I don’t know why they do that. You’d be lucky to get an appointment by Thursday.” What a complete waste of time. More