Crump-Reese Motor Company - Service Center

I bought my Chevy Cruise back in Nov 2020 (abt 45000 miles). I bought the extended warranty on it & changed my oil regularly. Then my hubby & mother-in-law got covid in Oct 2021. Putting him in the hos miles). I bought the extended warranty on it & changed my oil regularly. Then my hubby & mother-in-law got covid in Oct 2021. Putting him in the hospital, rehab & throat surgery (6 mths) The last thing on my mind was oil changes for my car. I got it changed about 9000 miles. Then in the beg of 2023, the timing was off & needed a timing chain. You guys fixed it. Then in July-Aug 2023 my car was in the shop again. this time it took nearly 4 weeks to discover what was wrong. When the problem was discovered, it was a bent piston & it needed a whole new head. I was told the warranty was VOID because I didn't maintain the car properly. It cost me over $2000 to get it fixed. Then the company was sold & we were told we had to pay up (I was making payments). Now the NEW head is leaking oil & there isn't a head to be found. We were told Chevy doesn't make them any more (for Chevy Cruises)! I've been on the waiting list now for about 3-4 months at least! Who knows how long it will take for a refurbished head to be located. More

Could not figure out the problem after 5 visits. They act like they are Waiting for my warranty to expire They act like they are Waiting for my warranty to expire More

They helped me out a lot, and Briggs had great customer service! I would come again! service! I would come again! More

Great customer service. Very friendly and knowledgeable! I love the oil change package deal! Thank you!! Very friendly and knowledgeable! I love the oil change package deal! Thank you!! More

Great dealership. We always get fast friendly service at Crump-Reese , highly recommend them, from sales to service. We always get fast friendly service at Crump-Reese , highly recommend them, from sales to service. More

They are the best dealer ever they work hard to get it right the first time and always make the customer happy right the first time and always make the customer happy More

Has gone downhill with the new owner. Service department struggles and recommends the most expensive options to customers. They took forever with my car and told me it was done. When I go Service department struggles and recommends the most expensive options to customers. They took forever with my car and told me it was done. When I got there it wasn’t done and I had to go back home. Then they did the same thing again. Had to make like 5 appointments for them to get two things done. More

They are very helpful, very professional. Enjoy doing business with them.All their people seem to be well trained Enjoy doing business with them.All their people seem to be well trained More

Easy to get into for work and great to work with. I don't want to write any more. I don't want to write any more. More

Super fast, super efficient! Never any issues. All technicians are very knowledgeable, friendly, and helpful. Never any issues. All technicians are very knowledgeable, friendly, and helpful. More