Crown Volvo Cars - Service Center

Brian Tessitore was extremely nice and helpful during my last service visit to Crown Volvo. I Highly recommend Brian Tessitore! last service visit to Crown Volvo. I Highly recommend Brian Tessitore! More

Samantha was great, and was able to assist me with my issue right away. She made sure to get my car in and ensured that I had speedy service. The dealership is always a great place! issue right away. She made sure to get my car in and ensured that I had speedy service. The dealership is always a great place! More

This review is directed towards the service department. I feel compelled to write it because I just left a 5-star review for the sales and do NOT want people to attribute that review to the service departm I feel compelled to write it because I just left a 5-star review for the sales and do NOT want people to attribute that review to the service department. The service department is full of scam artists that hustle customers for high commissions. I developed a radiator leak on. Friday before a 3-day holiday weekend. I went in and received an estimate on Friday. I told them I wanted to check around for a better price. When I left I discovered that there were no other mechanics who could fix my radiator before the following Tuesday so I was forced to go back to Crown. When I returned the following day, they laughed and said, “oh, you couldn’t find anyone else to repair it this weekend.” They then quoted me a price that was even higher than the one from the day before—by $180.00–for the SAME service they quoted me the day before. I argued but there was nothing I could do. I had to have my radiator repaired. I have the documentation to prove everything said in this review. DO NOT go to Crown Volvo device department. More

As long as Brian T is in the service department the other service managers will always be emulating his. customer service. service managers will always be emulating his. customer service. More

My wife brought car in for ac problem in December. Charlie recommended 2500 repair for ac. He also recommended front and rear rotors and pads due to rust. I called my volvo dealer in New York to inqui Charlie recommended 2500 repair for ac. He also recommended front and rear rotors and pads due to rust. I called my volvo dealer in New York to inquire what shape they were in as car was just serviced. They were all replaced within last year so obviously they didn’t need replacement. Being skeptical we brought car to trusted repair shop in Saint Petersburg and they disagreed with ac diagnosis. Ac was repaired for 400 dollars. On a dealer review Charlie explained that I am mistaken and misinformed. So much for treating sustainers with respect. We will be getting car serviced in Syracuse with a trustworthy dealership. Wish I could recommend zero stars. John j More

Joseph Guerrera signed me in for my service appointment. He came and found me when they were done, and helped me retrieve a couple of items from the car that I had forgotten. A pleasant experience. He came and found me when they were done, and helped me retrieve a couple of items from the car that I had forgotten. A pleasant experience. More

I had a low tire pressure message; I stopped at Crown without an appointment and they were super helpful. Glad I did! I needed a new tire and Joseph Guerrera took care of it expertly and I was on my way. without an appointment and they were super helpful. Glad I did! I needed a new tire and Joseph Guerrera took care of it expertly and I was on my way. More

Very knowledgeable and courteous. Will definitely be using this dealer to service my volvo on the future. Will definitely be using this dealer to service my volvo on the future. More

Brian has been an excellent service representative for me. He always is very helpful, patient and extremely understanding to whatever my problem seems to be. I couldn’t ask for better customer service fro me. He always is very helpful, patient and extremely understanding to whatever my problem seems to be. I couldn’t ask for better customer service from him. He is simply the best! More

Brian has always treated me with respect and has always kept me informed during any repairs that was completed. kept me informed during any repairs that was completed. More