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Crown Volvo Cars - Service Center

St Petersburg, FL

4.9
317 Reviews

317 Reviews of Crown Volvo Cars - Service Center

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February 07, 2021

I’m a new Volvo owner. I brought my S60 in for a minor item. Brian Tessitore treated it as important as if it was something more significant. If he cared enough and was professional enough with something More

by Your St Pete Realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lowry
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2021

George is great. That’s it and that’s all we want to say about the dealership. Charlie has been helpful. Thanks for the review More

by andrelama
Recommend Dealer
Yes
Employees Worked With
George Guirguis
January 04, 2021

This dealership never lets me down, always providing excellent service and maintenance on my vehicle. Thank you Samantha. See you next scheduled service. Love the new location, More

by babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Crown Volvo Cars responded

Thank you so much for your wonderful review! We are so appreciative of your continued business, and we are thrilled that Samantha could provide you with a top-notch experience once again. We wish you the safest of travels- on behalf of her and the entire team, and we hope to continue serving you and your automotive needs for years to come!

December 29, 2020

Four hr wait time for routine service. Poor communication from service advisor. $79 charge for tire rotation. Service advisor acted like he was having a bad day. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Tessitore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Crown Volvo Cars responded

Joe, We apologize for the length of time you had to spend in the service department. As we explained, the extended wait for the service due to an issue with the software on the vehicle. When you came in for service and drove over our alignment checker there was a difference in tread from front to rear so a rotate and balance was recommended, which you approved. Given the time you were here you requested a discount upon check-out, which we granted. Fortunately we were able to resolve the software issue before your vehicle left our facility. Sincerely, Charlie Apple, Service Manager

December 16, 2020

Brian Tessiore answered the message that I left with Crown Volvo within one hour! Brian gave me a very accurate estimate of my requested repairs and scheduled an appointment the following day offering More

by dlittle25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Brian Tessitore was great as usual. Always makes me feel comfortable and well taken care of. Definitely an asset to the service department at Volvo. More

by Hmanings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Samantha Scollo was great to work with and took care of my service needs in a timely manner. Highly recommend for any future Volvo service needs. More

by Jguzik6651
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2020

I am always impressed with the excellent customer service I continue to receive even after my purchase 2 years ago. Mary Mattingly continues with follow up calls and makes a point of saying hello when I’m in More

by Patricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Crown Volvo Cars responded

Patricia, Thank you for taking the time to leave Mary this wonderful review. We are pleased to know that she consistently ensures that you and your automotive needs are well taken care of. We thank you for confiding in our dealership with your automotive needs, and we look forward to continuing to provide you with the same quality service in the years to come!

November 14, 2020

Brian Tessitore has consistently been a great Volvo representative. Have known and being working with Brian for MANY years and he keeps our Volvo in superb condition. Glad you are now closer!!!!! El More

by Ebj668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Crown Volvo Cars responded

Elaine, Thank you for leaving Brian this wonderful review! We are delighted to know that he has your confidence, and that he always takes exceptional care of you and your automotive needs! He will be honored to hear of your very kind words, and we are certain that he will continue providing you with the same 5-star service in the years to come!

November 06, 2020

Always pleasant, helpful and knowledgeable about our Volvo. He makes our service appointments quick and easy and makes sure everything is taken care of in a professional manner. More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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