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Crown Volvo Cars - Service Center

St Petersburg, FL

4.9
317 Reviews

317 Reviews of Crown Volvo Cars - Service Center

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May 27, 2021

This new location is great. So easy to pull up and check in. Brian is always there to greet you with a smile and his knowledge is always helpful. I recently bought new tires and one blew out on the side. Br More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

First time at the new Crown Volvo dealership and let’s just say it’s very impressive! I was in to get my S60 serviced and Brian Tessitore was exceptional from the moment I stepped in the door. The service More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021

I moved to Tampa from Ohio and Crown Volvo took excellent care of my 2017 Volvo Inscription with an oil change, wheel alignment, and seat belt recall by Volvo. Joe in the service department is an A+ profess More

by Amy
Recommend Dealer
Yes
Employees Worked With
Joe Guerrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Crown Volvo Cars responded

Amy, Thank you so much for your 5-star review! We are so appreciative of the opportunity to serve you, and we are pleased that our team could make your overall service visit an A+ experience! We wish you the safest of travels and hope to see you again the next time your vehicle is ready for service!

May 10, 2021

Crown Volvo and especially Brian Tessitore are the best!!! Brian was a complete professional going above and beyond in providing the service necessary. He's my go to guy re my Volvo. More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Crown Volvo Cars responded

Bob, Thank you for leaving Brian this excellent review! Your safety and satisfaction are of the utmost importance to us, and we are pleased that he could consistently get your automotive needs thoroughly resolved. He will be honored to hear of your very kind words, and we are certain that he will continue to take exceptional care of you in the years to come!

May 10, 2021

Samantha Scullo goes above and beyond to provide exceptional service. I'm always impressed with her level of professionalism and knowledge. Thanks, Samantha for all you do! More

by kec14@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Crown Volvo Cars responded

Kate, Thank you for leaving Samantha this 5-star review! We are overjoyed that she could consistently be of assistance to you and get your automotive concerns thoroughly resolved. She will be delighted to know how confident you are in her efforts. Please drive safely, and do not hesitate to let us know how she and the team may serve you again!

March 30, 2021

Prompt Service from Samantha Scollo shows she is very efficient and willing to help with your car needs.. She also takes the time to look over the car when arriving and reviews the work sheet at the end More

by veteran311
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

Took my 2015 Volvo in for an oil leak repair last July, 2020. It was "fixed" $1000 later. By about October, it was again leaking. Just had it repaired a 2nd time and they claim it is a new leak so not cove More

by marehos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Scollo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Apple
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Crown Volvo Cars responded

We appreciate your review and understand your frustration. However, as we explained, that Lifetime Replacement Warranty through Volvo does not cover any future oil leaks, but only the specific part or parts that were originally replaced for life. Unfortunately, over the last few months your vehicle has developed more than one oil leak which is not uncommon as vehicles age. We did cover a series of what if scenario questions about oil leaks in the future that answered for you. The work on your vehicle has been completed and we are waiting for you to pick it up. Sincerely, Charlie Apple, Service Manager

Mar 09, 2021 -

marehos responded

No, Charlie. That's not how it worked. Within a short few weeks, not months as I thought--my son clarified that the light indicating low oil went on again. It is extremely far fetched for you to believe that within weeks of going in for an oil leak that the exact same thing happened again. It wasn't months later, but just a few weeks later. He thought perhaps your guys didn't put in enough oil, so didn't say anything to me until it happened 2 more times after he added oil. Even a really old car that springs a leak like that doesn't turn around and get another one that fast. And this Volvo is not old, only 5 years at the time with 50+ k miles on it. So no. I get that you don't want to take apart the engine 2x but it was never fixed the first time. This is too obvious to argue about and I didn't appreciate your condescending attitude toward me. And as far as waiting for me to pick it up, my son said he did receive a call, but he was unable to answer at the time and no one left a message, text, or email for him. No one knew it was ready until I received this email. I have told him and he will get the car tomorrow now that he knows it's ready. I am so disappointed in this service. It's the first time I was unhappy with your dealership's service department in the years I owned the car. I especially do not like people trying to pull a fast one on me just because a repair was done incorrectly the first time. I loved my Volvo but it is highly unlikely I would buy another from your dealership.

March 05, 2021

Yesterday I brought my 2020 XC40 in for the first yearly factory service visit and my experience was very good. The advisor, Samantha Scollo, is very professional and does not waste time in unnecessary chit More

by Giovanni_L
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

As always, Brian Tessitore was superb. My service was scheduled on line and I was welcomed as a regular customer although I hadn’t been there in over a year. The waiting area is very comfortable and eas More

by hlmsc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Tessitore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Crown Volvo Cars responded

Thank you for leaving Brian this 5-star review! We are pleased that he could get you and your automotive needs efficiently taken care of! It is always our goal to ensure that our guests' experience are as seamless as possible, and we look forward to continuing to provide you and your vehicle with our best care in the future!

February 20, 2021

I am a long-time Volvo owner and have the utmost of trust in Crown Volvo's service department. My service rep, Samantha Scollo, is always attentive and does a great job of looking out for me and my vehicle. More

by schatzel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Scollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Crown Volvo Cars responded

Peter, Thank you so much for your wonderful review! We are so appreciative of your repeat business, and we are pleased that Samantha could provide you with a top-notch experience once again! It is an honor to have your confidence and loyalty, and we look forward to continuing to provide you and your vehicle with our best care in the years to come.

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