Crown Volvo Cars

Russel is. amazing. A diamond for Crown Volvo. He is always timely in his communication and followups and provides great assistance with obtaining parts and acce amazing. A diamond for Crown Volvo. He is always timely in his communication and followups and provides great assistance with obtaining parts and accessories.. Thank you for everything you do! More

Charlie was instrumental in assisting with clear concise thorough communication and interpersonal skills. Difficulties arose when communication was blurred and not comprehensive.i have had a strong relation thorough communication and interpersonal skills. Difficulties arose when communication was blurred and not comprehensive.i have had a strong relationship with Crown on the Jaguar side since 2011 with positivity and respect. Charlie diffused and handled the situation in a manner thst anyone could appreciate. Through his clear explanation of the issues and resolution. More

After hurricane Helene I took my car in because would not start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery an start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery and stop/start switch. Agreed to battery not start/stop. During hurricane Milton my car would not start so I could not evacuate. Once the storm passed towed to Tampa Volvo. Tampa volvo said the battery was not put in correct and had 3 loose connections. Grateful I didn’t die in the storm being trapped with no car because this dealership didn’t do their job right. Probably wanting me to come back and pay for the $3400 start/stop switch that is not even needed!!! A different time they didn’t put the car back together after- I found parts in my trunk. The time before that they left plastic oil bottle under my hood. More

I recently had the pleasure of purchasing another vehicle at Crown Volvo of St Petersburg. dealership. Chris Lowry was integral with my positive experience. He is an excellent salesman whose professional kno at Crown Volvo of St Petersburg. dealership. Chris Lowry was integral with my positive experience. He is an excellent salesman whose professional knowledge, PATIENCE, and warm and friendly demeanor made the entire experience from enquiry via text, phone and in person the ultimate purchase. Knowledgeable, patient and professional.. Above all he is caring which immediately puts you at ease and in good company. Thanks! Keith More

Non-Local Buyers Beware: I approached this dealership READY to purchase. They (Joe C.) mishandled things so badly, that even though I loved the car, I could not buy from them. Want to hear why? Read on READY to purchase. They (Joe C.) mishandled things so badly, that even though I loved the car, I could not buy from them. Want to hear why? Read on... Firstly, I was speaking in the evening to Keith L. ... He was honest, helpful... But it was the end of the day, and we couldn't get things done before he had to leave. So, he promised someone would get back to me 'first-thing' the next morning... The next morn, two hours after they opened, no one had contacted me, so I reached out to them. Come to find out, Keith had left... or been fired... the night before. Weird, to be sure, but stuff happens... so I tried to roll with it. I next spoke to Bruce B. He was kind, somewhat helpful, but ultimately he just passed me off the the sales/leasing mgr., Joe C. This is where things really fell apart. As I said, I was READY to buy... He had a sale in his hand! I had some questions, which he begrudgingly answered... But he always returned to his high-pressure generic pitch, "We have two other people interested in this car... you need to put money down NOW!" I can parse through B.S. with the best of them, so I tried to let that go... And, again, I was READY to buy... So I went to put the money down on an online form Joe (or his team) sent... And the invoice was COMPLETELY wrong: no car listed, no price, wrong terms, wrong customer listed, and so essentially said nothing about what my deposit was for--- in fact, the invoice didn't mention it at all. I asked him politely to correct the invoice, otherwise I couldn't feel comfortable sending my money. He refused-- not once, not twice, but thrice --- the third time telling me "This is ridiculous." It's ridiculous for me to ask you, a customer service "professional," for help... and accuracy in your documentation, before I send you money? "I'm offsite," he kept replying. 'Send the money and I can adjust everything later..." Is that really your business practice? I send you my money and just trust that you'll do everything correctly, when you've shown none of that? Long story made short: I approached them, ready to buy... As the deal progressed, I was STILL going to buy "despite their poor customer service"--- because I liked the car so well. By the end, things were so bad that I was forced to walk-- and write this. This is probably only my 5th review of ANY business EVER... I don't do that, typically. But i felt compelled to here, hoping it might help someone else steer clear of the terrible experience I had at Crown Volvo Cars in St. Petersburg, FL. More

They where nice and really helpful on buying a new vehicle. I first contacted them online about the vehicle and the process was the most painful of all the new cars I have bought in my life. The only vehicle. I first contacted them online about the vehicle and the process was the most painful of all the new cars I have bought in my life. The only issue is the used vehicle had two issue. One there is a small chip in the windshield and the front seatbelts had a recall and they both would not go back in. More

Great Experience! My wife found the car online. I went to see it. Drove it. Then we negotiated price over the phone and I came in and bought it. It is used, but t My wife found the car online. I went to see it. Drove it. Then we negotiated price over the phone and I came in and bought it. It is used, but that is what I was looking for based on our budget! More

As I stated in a previous review Crown Volvo and Joe in service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payme service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payment is with a credit card. Being out of warranty the diagnostic charge is waved if repairs are down at dealership if service is done at Crown Volvo. Our Pennsylvania dealership charges a $250 rate and is added to your bill along with parts and labor. When I questioned their policy compared to my experience in Florida I was told that I was probably charged for diagnostic fee in a heightened labor charge in Florida. This is completely not true . Joe went through our invoice in detail explaining every charge . If you live in xx Pete and drive a Volvo you are definitely fortunate. I will never purchase another Volvo in PA. Here is hoping that I can live in the sunshine state some day and be treated like a valuable customer at Crown Volvo instead of the substandard treatment I receive in PA. I cant say enough great things about Crown Volvo and the service they provide and how they treat you. We have purchased 3 and leased 1 Volvo in the last 8 years in Apparently all dealerships are not created equal. Thank you Crown and thank you Joe. More

Mary was excellent when we were dealing with our Volvo . She was very knowledgeable and personable when going through our car ,We were very impressed with her knowledge. She was very knowledgeable and personable when going through our car ,We were very impressed with her knowledge. More

Mary Mattingly is exceptional in every way. She is knowledgeable, caring, and concerned that you get the car you want, rather than just trying to sell a car. Mary is honestly the best salespers She is knowledgeable, caring, and concerned that you get the car you want, rather than just trying to sell a car. Mary is honestly the best salesperson I've ever met in the car business. She's not a sales person. She's a PERSON. In a world where businesses can be impersonal, if not automated on-line, Mary is real. She goes the extra mile, if not the extra hundred or more, to ensure your satisfaction. I started the process of buying a newer car three years ago and finally bought one from Mary after going to multiple dealerships during that time period and finally came back to Mary at Crown Volvo because she instills trust in her customers not because they are customers, but because they are people and she cares about people. I cannot recommend buying a car at Crown Volvo more highly and the major reason is Mary Mattingly! More