Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Subaru
Chattanooga, TN
1,204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,204 reviews
April 25, 2026
You are fortunate to have a representative like mr, Ford. he is personable and knows his product. It is refreshing to meet someone who loves his job and wants to cover all bases to assure that the customer h he is personable and knows his product. It is refreshing to meet someone who loves his job and wants to cover all bases to assure that the customer has a positive experience with the new purchase of a vehicle. I rate mr. Ford at 5 stars plus. Glad I found this dealership. More
by Bencagle
Employees Worked With
Sara Ford, Castle Ford
April 22, 2026
Saleman Castle Ford very knowledgeable. Took his time with me explaining features of the car as well as the financing. Follow up has been excellent. Took his time with me explaining features of the car as well as the financing. Follow up has been excellent. More
by wfmconsulting1
Employees Worked With
Castle Ford
April 20, 2026
They had a lots of models to choose from in stock. The sales team was very knowledgeable and got me through the process quickly and efficiently. The sales team was very knowledgeable and got me through the process quickly and efficiently. More
by angela.2287
Employees Worked With
Kenneth Melton, Nick Clarke
April 19, 2026
I took my 2019 Crosstrek in for a service appointment because the car alarm kept going off when I would put my hand on the door handle. I had the key fob battery replaced but the problem persisted. I mad because the car alarm kept going off when I would put my hand on the door handle. I had the key fob battery replaced but the problem persisted. I made the appointment 2 weeks in advance because they were too busy to fit me in. I arrived 15 minutes early and was checked in by Matthew. I was told the diagnostic fee would be over $250. I was sent a text by Matthew with a phone number. After 3 1/2 hours, I called the Matthew's number and it went to service department voicemail. So, I went to find Matthew. He said he'd check on it. He came back and said the service department "couldn't recreate the problem." He said they'd waive the diagnostic fee. I left 4 hours later with the problem unsolved. So, I googled what might have been the problem and a list popped up. --check door and hood switches. Inspect dirty or stuck sensors. --check for weak battery (the battery is new) --sensor sensitivity. if the issue persists, the shock or interior sensor might be too sensitive. Was any of that investigated when they were trying to recreate the problem? No. Terrible, terrible service. More
by lining-sepals.8a
Employees Worked With
Matt White
April 17, 2026
Hannah was knowledgeable and found the right car for me. The finance dept may have upsold me on "extras" that I will never use - I should have done more homework on extended warranties and services. And I w The finance dept may have upsold me on "extras" that I will never use - I should have done more homework on extended warranties and services. And I wish you had not moved out of downtown. But I love my car and am satisfied with my buying experience. More
by dtrumpeter
Employees Worked With
Hannah Gentry
April 11, 2026
After doing business with Crown Subaru on my old Subaru for service! I felt really good about them! One day while my car was in the Shop there I met Brandee! She tried every way possible to help me out! S for service! I felt really good about them! One day while my car was in the Shop there I met Brandee! She tried every way possible to help me out! So after several attempts to find a car I finally bought a car from her! She really tried her best to help me out and That’s why I bought a car from her! Thank you Brady! More
by davideligrimes
Employees Worked With
Brandee Toche
April 09, 2026
Brandee and the team at Crown were wonderful to work with. Matt White and the maintenance department always took great care of my old Outback, so when my family started looking for a second gently used with. Matt White and the maintenance department always took great care of my old Outback, so when my family started looking for a second gently used Subaru, we started our search with Crown. They did not disappoint! Brandee worked hard to help us find the right car for us and Crown offered us a great deal! Weeks later, we’re still thrilled with our new car. More
by pcunningham1422
Employees Worked With
Matt White, Brandee Toche
April 07, 2026
Crown Subaru exceeded my expectations! Everyone was very friendly and super helpful. Jacqueline went above and beyond for us and made sure we were getting the best deal. Everyone was very friendly and super helpful. Jacqueline went above and beyond for us and made sure we were getting the best deal. More
by olivia.hicks81
Employees Worked With
Jennifer Morgan - 5 stars, Jacqueline Griffith
April 07, 2026
Working with Jacqueline was easy and enjoyable! I’ve had only pleasant experiences with Crown Subaru as well, and appreciate how friendly all of the staff are. I love my new Forester! I’ve had only pleasant experiences with Crown Subaru as well, and appreciate how friendly all of the staff are. I love my new Forester! More
by jaimelevick
Employees Worked With
Matt White, Jacqueline Griffith
