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Crown Nissan
St Petersburg, FL
3,614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,614 Reviews of Crown Nissan
April 17, 2015
Jason Jiovani was wonderful Jason helped us buy a car from out of state he answered all our phone calls and e-mails promptly. If you need to buy a car ask for Jason! Jason helped us buy a car from out of state he answered all our phone calls and e-mails promptly. If you need to buy a car ask for Jason! More
by maos car
Employees Worked With
Jason Jiovani
April 17, 2015
ADAM ROCKS! This was my first car buying experience, and as you can imagine I was a bit nervous about doing it on my own. Crown Nissan could not have made it any This was my first car buying experience, and as you can imagine I was a bit nervous about doing it on my own. Crown Nissan could not have made it any easier! Adam A. was a pleasure to work with. Be sure to request him if you decide to shop here. He is a true professional, extremely knowledgeable, and went above and beyond to ensure everything went smoothly with my purchase. Great experience overall. I highly recommend this dealership to any rookie or experienced car buyer. More
by jhulle5
Employees Worked With
Adam Arendt
April 16, 2015
"Certified Pre-Owned" is Questionable For those who don’t have the time or patience to read the details, here’s a summary: 1. Pro - I was happy with Brandon, the sales consultant I worke For those who don’t have the time or patience to read the details, here’s a summary: 1. Pro - I was happy with Brandon, the sales consultant I worked with and think he did as much as he could throughout my experience to smooth things out. 2. Con – CERTIFIED PRE-OWNED IS QUESTIONABLE. One of their master level mechanics missed a damaged exhaust system plainly visible to the naked eye. Vehicle was not properly aligned. The used vehicle manager signed off on the checklist BEFORE the mechanic who did the inspection. 3. Con - They totally dropped the ball on finishing the repair of my newly purchased CERTIFIED PRE-OWNED vehicle on time, and on top of that were not proactive in notifying me of the delay. My experience with Crown Nissan started off well but only went downhill from there. I stopped in to look at a 2012 Certified Pre-Owned Murano on a Friday night and wound up making an offer that was accepted just before close. Rather than staying another 2-3 hours to complete the paperwork, I was able to take the vehicle home that night and finish everything the next day. Things went smoothly up to that point and I was very happy with the sales consultant and the dealer. The next morning however, I noticed that one of the exhaust pipes wasn’t aligned with the molding on the bumper; the alignment was so far off that anyone could have noticed and a mechanic doing a CERTIFIED PRE-OWNED inspection would have to be blind to miss it. Upon further inspection underneath the car, I found there were holes in the muffler where the pipe had been torn away and the pipe running from the front of the car to the muffler was crimped, hanging lower than it should have and had a bracket that was unattached. When it was put on the lift at the dealer, the mechanic immediately said it would need to be replaced, which Crown Nissan agreed to do. During this time, I also found out that 2 of the wheels were out of alignment, which is also on the checklist. Somehow this and the exhaust passed the CERTIFIED Pre-Owned inspection, which was apparently done by a master level mechanic according to the general sales manager. On top of all that, the used vehicle manager had signed off on the inspection BEFORE the mechanic. I was told that the parts would be in on Tuesday and the vehicle would be ready to pick up on Wednesday. However, the hours passed on Wednesday and finally at 3:30 I had to call since I hadn’t heard anything. I was told that they would check on the status and would call me back, which I figured would be 5-10 minutes. An hour later, I called back since I still hadn’t heard anything and finally found out they needed it for another day. Disappointed it had to be fixed in the first place. Disappointed they missed the completion date. Disappointed that the communication about the repair was not proactive. Actions speak louder than words. More
by Marie Toze
Employees Worked With
Brandon Loftin, Eric Molin
April 16, 2015
Service Department is Excellent Charles Hoover was excellent. helped and explained the whole process in detail from start to finish when I needed my Supercharged Nissan Frontier fixe Charles Hoover was excellent. helped and explained the whole process in detail from start to finish when I needed my Supercharged Nissan Frontier fixed due to crack in cylinder head. He provided immediate quotes and was very knowledgeable. The whole service department is very diligent about their work while still practicing great customer service and advice. The Technicians were very helpful as well and cooperative. More
by LiLeon
Employees Worked With
Chuck Hoover
April 16, 2015
Customer service with a smile Robert greeted me before I was even out of the Rogue for my oil change visit. He was there for me throughout the wait, keeping me posted for timing. Robert greeted me before I was even out of the Rogue for my oil change visit. He was there for me throughout the wait, keeping me posted for timing. He gave me good eye contact while talking to me, making me feel like a valued customer. Thank you. More
by belinda
Employees Worked With
Robert Reynolds
April 15, 2015
EXCELLENT CUSTOMER SERVICE AND SUPPORT Robert Zoffler gave above and beyond Excellent Customer Service! He acknowledged me as I was waiting, and then asked if he could help me and did! He Robert Zoffler gave above and beyond Excellent Customer Service! He acknowledged me as I was waiting, and then asked if he could help me and did! He gave me Nissan advice in how to keep my vehicle in great shape and running well. Robert was very professional, friendly and helpful, and He has an Awesome personality when dealing with customers as I observed not only how he dealt with me, but other customers as well. Jackie More
by JExcellence
Employees Worked With
Robert Zoffer
April 15, 2015
A very positive experience. Jake and Jovo were top notch professionals the whole time. Both of them went out of their way to accommodate us, and make it a pleasant experience. Jake and Jovo were top notch professionals the whole time. Both of them went out of their way to accommodate us, and make it a pleasant experience. More
by Brian and Lynn
Employees Worked With
Jake Halterman, Jovo Micic
April 14, 2015
new car service This was my first service visit. Robert Reynolds was the service person assigned to me and was very helpful. My car was ready when promised and I ap This was my first service visit. Robert Reynolds was the service person assigned to me and was very helpful. My car was ready when promised and I appreciate that. More
by blackjack
Employees Worked With
Robert Reynolds
April 14, 2015
Quality Service Very pleased with the service. Everything took less than 1 hour including the recall check. As the vehicle is not used for long periods, they recomm Very pleased with the service. Everything took less than 1 hour including the recall check. As the vehicle is not used for long periods, they recommended an oil additive. More
by shines1
Employees Worked With
Lynne Crockenberg
April 14, 2015
Routine Maintenance Lynne Crockenberg was the associate who met with me in the Service department. She was totally amazing, very helpful, thorough and knowledgeable. I Lynne Crockenberg was the associate who met with me in the Service department. She was totally amazing, very helpful, thorough and knowledgeable. I enjoyed working with Lynne. She is truly an asset to your company. More
by Patty
Employees Worked With
Lynne Crockenberg
