Crown Nissan of Decatur - Service Center

Crown Nissan of Decatur responded

We are utterly delighted to hear about your wonderful experience with our team. Your kind words about the outstanding service you consistently receive from our service manager, mechanics, and cashier truly mean the world to us. We take great pride in creating a welcoming environment where every team member contributes to making your visits exceptional. It brings us such joy to know that even the small touches like offering a refreshing cold drink or warm cup of coffee help make your time with us more comfortable. Your recognition of our entire team's dedication to providing friendly, excellent service motivates us to continue delivering the high-quality care you deserve with every visit.

Crown Nissan of Decatur responded

We are elated to hear about your positive experience with us! It's wonderful that you were able to get both your oil change and four wheel alignment completed so efficiently in just over an hour. We understand how valuable your time is, especially with an early morning appointment at 7am, and we're thrilled that our team was able to provide you with quick and affordable service. Your feedback about our pricing and speed of service truly means a lot to us. Thank you for choosing Crown Nissan for your automotive needs!

Crown Nissan of Decatur responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that your oil change service went smoothly without any issues. It's wonderful to know that our team member provided you with friendly and professional service throughout your visit. We're also pleased that Amber and her colleague made such a positive impression with their welcoming and helpful approach. Your feedback about the quality of service from our staff means a great deal to us, and we'll be sure to recognize the team for their excellent work. We truly appreciate your business and look forward to serving you again in the future.

Crown Nissan of Decatur responded

We are thrilled to hear about your positive experience! Your feedback about our efficient and streamlined service process means so much to our team. We understand how valuable your time is, and we're glad we could provide you with quick and professional service from start to finish. It's wonderful to know that you appreciated our honest approach of noting additional service recommendations without any pressure to purchase them. We believe in transparency and letting our customers make informed decisions that work best for them. Thank you for taking the time to share your experience with us!

Crown Nissan of Decatur responded

Thank you for taking the time to share your positive experience with us. We are privileged to hear that your service went smoothly without any issues. It's wonderful to know that our convenient drop-off and pick-up process for your oil change met your expectations. Your feedback is incredibly valuable to us as we strive to provide efficient and hassle-free automotive care. We look forward to serving you again for all your vehicle maintenance needs.

Crown Nissan of Decatur responded

We are utterly delighted to hear about your wonderful experience with our Service Center from start to finish. It's fantastic to know that every aspect of your visit met your expectations and that you had such positive interactions throughout your time with us. Your kind words about the exceptional service you received truly make our day. Thank you for taking the time to share your experience with us - feedback like yours motivates our entire team to continue providing the outstanding service our customers deserve.

Crown Nissan of Decatur responded

We are sorry to hear that we fell short of your expectations during your recent visit. We understand your frustration. We take all feedback seriously as it helps us improve our service standards. We would appreciate the opportunity to discuss your experience further to understand exactly what happened. Please contact Charlie Cloyd at 217-872-5748 so we can address your concerns directly.

Crown Nissan of Decatur responded

We genuinely admire your positive feedback about your experience with us. It's wonderful to hear that our team member performed well and took the time to understand exactly what you were looking for. We're especially pleased that he went the extra step to ask about your additional needs and was able to share information about inventory that might interest you, even when it wasn't yet available on the lot. This kind of attentive service and forward-thinking approach is what we strive for at Crown Toyota. Your satisfaction means everything to us, and we appreciate you taking the time to share your experience.

Crown Nissan of Decatur responded

We are excited to hear about your wonderful experience with our team! Your comments about receiving friendly and prompt service truly mean a lot to us. We're thrilled that you found our scheduling process convenient and appreciated being able to track your vehicle's progress while it was in our care. We strive to make every interaction smooth and efficient for our customers. Thank you for taking the time to share your positive feedback - it helps us know we're on the right track in providing excellent service to everyone who visits us.