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Crown Nissan

St Petersburg, FL

5.0
3,610 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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5151 34th St N

St Petersburg, FL

33714

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Showing 3,610 reviews

October 20, 2021

Great customer service and quality of service and work done on my titan as always , thankful for the help . thank you joseph andolina More

by Prettyprincesstdc1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Andolina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Crown Nissan responded

Thank you so much for your excellent review! We are so glad that Joseph took great care of you and your vehicle throughout your visit. It is our pleasure to serve you. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

October 20, 2021

Rob Zoffer Is a friendly, honest, and helpful service advisor! He has been my service advisor with my 2010 Nissan Versa, and now with my 2020 Nissan Kicks! Was relieved he was still at Crown since purcha More

by boobear.prek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zoffer
October 19, 2021

The service person was very friendly and helpful. He make sure the service was completed on time and my car was washed. He has helped me in the past and provided great service. More

by dcm136
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zoffer
Oct 19, 2021 -

Crown Nissan responded

Thank you so much for your 5-star review! We are so glad that Robert consistently provides you and your vehicle with great care throughout your visits! It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

October 19, 2021

Patrick was accommodating, friendly and very helpful. He and the team at Crown Nissan worked hard to ensure I got the price I was determined to leave with. By far the best experience of buying a new vehicle More

by roxrae46
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

service was great, very courteous. had my car washed was not so great. wheels werent even touched. i get it was just a car wash but put in a bit of effort. More

by Michutterback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Touch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

I was going to purchase a New Titan but with Crown but after sitting in the dealership for several hours and them telling me they I was next one to go into the finance managers office to finish signing th More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Swope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Dudley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa McPherson
Oct 18, 2021 -

Pam responded

I just received the hitch in the mail but Crown management did not send the keys to the hitch so the hitch is now useless . I know they were mad that they had to mail the hitch back but to withhold the keys from us is just down right deceitful . There were no keys in the box as God as my witness . Even thought the Sales manager says they were mailed with the hitch , they were not!!!

Oct 25, 2021 -

Crown Nissan responded

Pam, We appreciate taking time to give us feedback and apologize that your experience was not as good as expected. Unfortunately, you were originally here on a Sunday, a day that lenders are not normally staffed with personnel. Since you were financing a vehicle in your company name, we were unable to secure financing that day. We informed you that the commercial lending department with NMAC would not be open until the following day at 10:00am, we agreed to send all documents via DocuSign and even have the vehicle delivered to you that next day. As you stated, you live 4 hours away and there was no way we could release a vehicle to travel that far away without a financial approval. We submitted your company loan application that next day, received an approval and made multiple attempts to reach you that day as well as the following week. We were only made aware that you had purchased a different vehicle when we finally reached an employee of you company. We initially mailed the hitch, lock and keys via USPS ground, regular mail, but it was returned a week later due to an apparent zip code discrepancy. We then resent it with the correct zip code via USPS next day and the package was signed for. We are happy to have taken these additional efforts to assure that you received your hitch, lock and keys Steve Swope General Manager

October 17, 2021

Justin Calhoun was extremely helpful getting me the price I needed on the vehicle I wanted. More

by bucfan72786
Recommend Dealer
Yes
Employees Worked With
Justin Calhoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2021

Cathy Voogd went above and beyond. This was by far the best car buying experience I have ever had. She is professional and knowledgeable. Paul Salonick in finance had me in and out. Completely stress More

by TeTeGriff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Voogd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Salonick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Crown Nissan responded

Thank you so much for your wonderful review! Providing a seamless and exceptional experience is so important to us, and we are delighted that Cathy's and Paul's efforts could meet your satisfaction! We are honored to have had the opportunity to work with you. Congratulations on your new vehicle!

October 16, 2021

Once again crown nissan went above and beyond to make sure I received the spray in bedliner for my new 2022 nissan frontier. I met this lady by the name of Angie. I walked in to the customer service si More

by I'm back 2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Angi DeMahy
October 16, 2021

From service, John Waterhouse to concierge Lara sales Associate Angi DeMahy through finance Paul Salonick, servicing our vehicle to purchasing our new one was professional seamless transaction.. More

by riversriversluke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Waterhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Salonick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angi DeMahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Crown Nissan responded

Thank you so much for your wonderful review and recommendation! Providing a seamless and exceptional experience is so important to us, and we are delighted that John's, Lara's, and Angi's efforts met your satisfaction. It is our pleasure to assist you in any way possible We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

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