Crown Mercedes-Benz Dublin

Due to the global shortage of inventory I found myself in the position of having to custom order a car for the first time in my life. Ken Stuart was terrific every step of the way. From the ordering process the position of having to custom order a car for the first time in my life. Ken Stuart was terrific every step of the way. From the ordering process to proactively keeping me informed while I was waiting for my GLS450 to be made and shipped. Once the car was in route Ken and his team took care of everything from financing to notifying my insurance agent. It’s obvious Ken enjoys providing outstanding service to his customers and is a perfectionist in everything he does for Mercedes. I should also mention that I have never been a Mercedes fan. I have driven a BMW’ for the last 15 years. I am definitely a convert. If you are wary of the car buying process and wait times that the world is currently experiencing, I would not hesitate to reach out to Ken. More

michael lyons was terrific! ! Crown motors really stepped up and took care of my issue. thank you ! Crown motors really stepped up and took care of my issue. thank you More

Todd Johnson was the service writer and is always cheerful, thorough in his explanations, and always communicates any updates requiring additional work. cheerful, thorough in his explanations, and always communicates any updates requiring additional work. More

Entire team was very professional. Respectful and responsive to all questions. Great experience with Youssoupha Mbao! Respectful and responsive to all questions. Great experience with Youssoupha Mbao! More

Customer service is quick and great. Micheal Lyons was very helpful and nice. Communication was great. He walked us through the services and provided accurate information and good advice Micheal Lyons was very helpful and nice. Communication was great. He walked us through the services and provided accurate information and good advice for our Mercedes needs. Very cooperative and knowledgeable. Overall great service at this location. More

Excellent customer service! Collin Chakeres was extremely helpful and patient with us. He helped us find the car that we wanted not what he wanted to sell. I will definitely be Collin Chakeres was extremely helpful and patient with us. He helped us find the car that we wanted not what he wanted to sell. I will definitely be back to buy another car from him. More

Top of the line dealership who prioritizes the customer experience throughout the process. Appreciated how the team aligned to our needs rather than try to influence us into their normal customer dynamics experience throughout the process. Appreciated how the team aligned to our needs rather than try to influence us into their normal customer dynamics (we were buying guarantee for a son's first car rather than a larger vehicle to serve the whole family). Didn't feel pressure at all and was very straightforward. More

My salesperson, Mr. Bill Stevenson, was very professional, knew his customer and how to deal with him, very responsive to my questions and concerns, and took a personal Bill Stevenson, was very professional, knew his customer and how to deal with him, very responsive to my questions and concerns, and took a personal interest in my order. He treated me like an intelligent buyer. He was a gentleman and a pleasure to work with. This was my 4th Mercedes purchase at Crown Mercedes over the past 20 years and he was the best salesperson of all. My 5-star rating of purchase experience is all based on Mr. Stevenson. I will recommend my family members and friends to buy their Mercedes from him. The Finance Manager pushed hard to sell me repair insurance, prepaid maintenance, etc. which I did not care. I felt he could not accept I was an informed buyer. More

Complete disregard for appointment time and after the long wait then a complete disregard for customer service. The recall remedy appointment we presented for and were able to schedule on their website b long wait then a complete disregard for customer service. The recall remedy appointment we presented for and were able to schedule on their website by checkbox specifying it they advised they are not scheduling for another 6-8 weeks. The recall advises do not drive the vehicle due to possibility of complete brake failure. We were advised by Crown they do not even know the remedy at this time and we are to drive it home. More