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Crown Mercedes-Benz Dublin
Dublin, OH
2,218 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,218 reviews
February 24, 2018
It's always been a great experience Mike Antauer was very professional and presented no surprises at delivery. He and this dealership have been very good to deal with. This is the 3rd ca Mike Antauer was very professional and presented no surprises at delivery. He and this dealership have been very good to deal with. This is the 3rd car and I expect another great car. Great experience! More
by John Susie
Employees Worked With
Mike Antauer
Helpful February 24, 2018
Proactive and excellent communication and service I visited Crown Eurocars of Dublin for the first time in December 2017 and met Bill Stevenson. I told Bill that I had done a lot of internet research I visited Crown Eurocars of Dublin for the first time in December 2017 and met Bill Stevenson. I told Bill that I had done a lot of internet research on the MB GLC 300 versus the Porsche Macan. He explained to me in detail the advantanges of the GLC 300 and recommended I also drive the Macan, to understand the significant differences in the interior, drive and feel of the two cars. After test driving both cars it was clear that the GLC 300 was a better fit for my needs, including having enough space to fit 4 or 5 of my family in the car. Bill did an excellent job working with me to customer order a GLC 300, including full transparency on pros and cons of various packages and options. We ordered the vehicle for an anticipated mid February delivery. Bill stayed in touch with me during the interim period and the vehicle arrived the week of February 12th. The day I picked up the car went very smoothly, from inspecting the vehicle, to transfering the registration and plates, my trade-in and finally working with the finance manager to purchase the vehicle. The overall level of service was excellent and completely different than any service I previously experienced at other dealerships. More
by Jamey
Employees Worked With
February 23, 2018
Great service When I call to schedule appointment it only take a few minutes to complete. Service Manager is prompt and polite to answer all of my questions. When I call to schedule appointment it only take a few minutes to complete. Service Manager is prompt and polite to answer all of my questions. More
by Lydia
Employees Worked With
February 22, 2018
Enjoyable experience I recently purchased a new car from Crown. The process went smoothly and Jason kept me well informed. I would certainly recommend this dealership and I recently purchased a new car from Crown. The process went smoothly and Jason kept me well informed. I would certainly recommend this dealership and Jason Floyd to my friends. Thank you for making the process an enjoyable experience. More
by Carihn
Employees Worked With
Jason Floyd
February 20, 2018
Customer Service Excellent Michael Lyons is an exemplary customer service representative who I have had the good fortune to be working with for the last several years. He is pat Michael Lyons is an exemplary customer service representative who I have had the good fortune to be working with for the last several years. He is patient, informative and always gives his 110% and is the reason I continue to bring my two Mercedes to Crown. Lisa Carroll More
by Lisa Carroll 2MBZ
Employees Worked With
February 20, 2018
Top Notch Service Brian Tassinari's service is second to none. I showed up frustrated due to a flat tire and left grateful after exceptional service. Thanks Brian! Brian Tassinari's service is second to none. I showed up frustrated due to a flat tire and left grateful after exceptional service. Thanks Brian! More
by Zachary Sanchez
Employees Worked With
February 17, 2018
Great Communication I am always treated with courtesy and respect. Dave keeps me abreast of what is going on with either emails or texts. Loaner cars are always top notch I am always treated with courtesy and respect. Dave keeps me abreast of what is going on with either emails or texts. Loaner cars are always top notch. More
by JD
Employees Worked With
February 13, 2018
Great customer service! Ken and Jason went above and beyond in finding the perfect vehicle to fit our needs. Highly recommend the sales staff at the Crown if you are in the Ken and Jason went above and beyond in finding the perfect vehicle to fit our needs. Highly recommend the sales staff at the Crown if you are in the market for a new vehicle. Wayne also did an excellent job in the finance department. An overall flawless experience at the Crown Euro Car of Dublin. Thanks! More
by Youngpartyof4
February 13, 2018
Wonderful Experience CJ was an amazing help with the lease of our new car. He is so very knowledgeable and helpful. Truly if we didn't think of it, he did. CJ is very t CJ was an amazing help with the lease of our new car. He is so very knowledgeable and helpful. Truly if we didn't think of it, he did. CJ is very transparent and we truly trusted him through every step. He made everything we asked for happen. He was a friend through the process, felt he was on our side every step. 5 Stars for him. Will absolutely recommend him and use him again for future purchases. Thanks so much. More
by Benz
Employees Worked With
CJ Sexton
February 13, 2018
Great buying process from beginning to end I walked into the Crown Mercedes dealership with no appointment, just interested onlooking at the SUVs. Bill Stevenson was great to work with and imm I walked into the Crown Mercedes dealership with no appointment, just interested onlooking at the SUVs. Bill Stevenson was great to work with and immediately made we feel comfortable with the process. I would likely have purchased a different brand had I not met Bill and the team at Crown. More
by First time Benz buyer
Employees Worked With
