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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
July 10, 2022
Great atmosphere when you walk in and friendly employees there who are eager to help. there who are eager to help. More
by Pottl559
July 09, 2022
Dave Kohler is our service representative. He explained everything so that we could decide what services to choose. He explained everything so that we could decide what services to choose. More
by CATHY4868
Employees Worked With
July 07, 2022
It’s a good and excellent service but they should reduce the way they charge customers especially existing customers the way they charge customers especially existing customers More
by Elliotawani
Employees Worked With
July 05, 2022
Brian Moser was helpful and polite. However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shamefu However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shameful for Crown Mercedes’. I asked for my car washed and it was driven thru the wash and the windows were full of water spots Brian did a fine job so it’s no reflection on him, he was very pleasant to work with. This was my first experience with service and I was disappointed. I understand good help is hard to find so don’t let this affect Brian’s review as I feel he was overly busy that day and all other cubicles were empty. I saw no evidence of sanitization in my car, what was I to expect? There was no paper on the floor or whatever. That question was asked in the survey. More
by Henry
Employees Worked With
Other Employees :
Bret Donaldson, sales I liked him very much, so helpful as I learned all the new electronics. He’s patient, professional, and a pleasure to work with.
July 01, 2022
We visited the showroom on Friday July 1st around 10:00am and wow couldnt believe how we were treated. The female at the front of the showroom was on a zoom call and couldn't talk but she did say she would g and wow couldnt believe how we were treated. The female at the front of the showroom was on a zoom call and couldn't talk but she did say she would get a salesman, they all looked at us but no one came out of their office to greet us. Will never go back! Worst experience ever ! Went to Germain of Easton Mercedes and was treated like royalty! We will buy our car there. More
by Bad experience
Employees Worked With
Did not work with anyone, they didn't greet or talk to us.
June 30, 2022
Excellent service Mr. Shengqian Saguisi is an excellent attribute to Crown Mercedes. A superb person in all respects. Shengqian Saguisi is an excellent attribute to Crown Mercedes. A superb person in all respects. More
by racely
Employees Worked With
June 28, 2022
We recently bought a GLC300 4matic at Crown Mercedes. We had an exceptional experience with my salespersons, Ken and Melissa. Ken took me for a test drive and showed me all the great things about this ca We had an exceptional experience with my salespersons, Ken and Melissa. Ken took me for a test drive and showed me all the great things about this car. He even nicely offered to pick us up from Carmax on the day we traded in our old car. The day after we got our new car, Ken came to our house to help set up the garage door and answered all the questions I have. He is such a great person and professional salesman I would highly recommend. Melissa also did our paperwork for our purchase. Both of them were very professional and provided straight forward answers to my questions. My car buying experience at Crown Mercedes was absolutely pleasant and stress free! More
by Yang
June 28, 2022
The best experience I’ve ever had with a car transaction. Konstantin Chumak would get 20 stars if I could give them to him. This was my 3rd C class from him and I’ve never been happier. Konstantin Chumak would get 20 stars if I could give them to him. This was my 3rd C class from him and I’ve never been happier. More
by sethtpotter
