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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
November 13, 2018
Warranty inquiry CJ was fantastic to work with! Personable, great listening skills and a customer focused approach to his work. He quickly resolved an extended warrant CJ was fantastic to work with! Personable, great listening skills and a customer focused approach to his work. He quickly resolved an extended warranty descrepancy we had noted on our vehicle records. Highly recommend doing business with him. More
by Dcramsay
Employees Worked With
CJ Sexton
November 07, 2018
Excellent tire replacement and alignment! I arrived unexpectedly with a tire issue. Dave Kohler was able to service the problem within the morning! I was made comfortable in the lounge as well I arrived unexpectedly with a tire issue. Dave Kohler was able to service the problem within the morning! I was made comfortable in the lounge as well.! The donuts took the nuisance out of the situation! More
by BlueBeautyCarole
November 02, 2018
Fantastic Customer Service! Mr. David Kohler at Crown has been taking care of our family and our vehicles since 2003. I can't recommend him highly enough. He is excellent at th Mr. David Kohler at Crown has been taking care of our family and our vehicles since 2003. I can't recommend him highly enough. He is excellent at this and knows exactly how to treat people to keep them coming back. Thanks for all the years of great service!! -Robert and Winnie M. More
by Robert&WinnieM
Employees Worked With
November 02, 2018
Continued Excellence in Service I recently made my second purchase from Ken Stuart at Crown Eurocars of Dublin. My first experience was so favorable that I ultimately reached out to I recently made my second purchase from Ken Stuart at Crown Eurocars of Dublin. My first experience was so favorable that I ultimately reached out to Ken when it was time to replace our family's second car. Once again, Ken created an enjoyable, hassle-free buying experience. His passion for the Mercedes-Benz brand is evident, and his thorough knowledge of Mercedes-Benz vehicles makes him a joy to work with. Ken's communication is top-notch, and he explained the features and technology of my new vehicle in simple terms. I look forward to working with him again when it's time to purchase another vehicle. More
by Flick
Employees Worked With
October 31, 2018
3rd Mercedes purchased from Stephen. He is the best. Stephen is well informed about the vehicles he sells. There is little to no hassel in the purchasing of the car. Stephen always very responsive to q Stephen is well informed about the vehicles he sells. There is little to no hassel in the purchasing of the car. Stephen always very responsive to questions or concerns. It has always been a pleasure to buy from him. More
by eap
Employees Worked With
Stephen Revard
October 31, 2018
Epitome of Professionalism Stephen is simply terrific. He is incredibly knowledgeable about all things Mercedes. He was able to answer all of my questions in plain language an Stephen is simply terrific. He is incredibly knowledgeable about all things Mercedes. He was able to answer all of my questions in plain language and clearly wanted me to feel satisfied I was making the right decision. No pressure at all. I was pleased with the amount they gave me on my trade in as well as the price I paid for my new car. CJ, the finance manager was excellent at explaining how the warranty program worked, as well as getting me a better finance rate than I could have found on my own. Many Kudos to CJ Sexton, the best automobile finance manager I've ever met! (I've purchased 11 new cars from dealerships over the years). Even though this was my 3rd S-Class, the new technology was a bit intimidating. Stephen spent well over an hour explaining things, then another run through of things, to make sure I understood all the "bells & whistles". He also said, "it usually takes a couple of these tutorials for a new owner to understand everything, so feel free to come back in a week or whenever, and I'll go over everything again, so you get maximum enjoyment from your new car." It's easy to see why Stephen is one of the top salesmen at Crown. I thought he was awesome! Also, great kudos to CJ and I forgot to mention Richard Renner, the Sales Manager, he was also excellent to work with and helped everything fall together. Thanks for everything! More
by classiccarguy76
Employees Worked With
Stephen Revard, CJ Sexton, Richard Renner
October 30, 2018
Great Experience I recently worked with Seth Held on a certified preowned Mercedes. Seth was very knowledgeable and his passion for Mercedes shows. He provided great s I recently worked with Seth Held on a certified preowned Mercedes. Seth was very knowledgeable and his passion for Mercedes shows. He provided great service and answered all my questions. I would recommend Seth and Crown for anyone looking to buy a new or used Mercedes. More
by CbusBenz
Employees Worked With
Seth Held
October 30, 2018
Great Experience I was looking for a car lease. Seth Held made it very easy for me, i had no stress at all. He was very reliable and genuine. I can only recommend him I was looking for a car lease. Seth Held made it very easy for me, i had no stress at all. He was very reliable and genuine. I can only recommend him further. More
by DeanK
Employees Worked With
Seth Held
October 30, 2018
Seth Held Review Seth was great. He always followed up with me and got me what I was looking for. He even came to my house to help me setup the integration with my hom Seth was great. He always followed up with me and got me what I was looking for. He even came to my house to help me setup the integration with my home. He was great! More
by MCP
Employees Worked With
Seth Held
October 30, 2018
Tim Tassel & team, great people, good car! I found myself in need of a replacement S-class, but in my endless searching, found only auction cars with little expectation of reliability and zero I found myself in need of a replacement S-class, but in my endless searching, found only auction cars with little expectation of reliability and zero provenance. Tim Tassel and other associates at Crown Euro helped me purchase a very gently used S550 on fair terms. They didn't push hard or misdirect, as frequently happens in these situations. More
by Dr. Chris
