Crown Mercedes-Benz Dublin

New2Mercedes Bill took the time to explain Mercedes and all the features that are available in my new vehicle. He found the vehicle that I wanted. Bill took the time to explain Mercedes and all the features that are available in my new vehicle. He found the vehicle that I wanted. More

New SUV With and expanding family I have started to think about a new SUV. Having had a very good experience with Mr. Stephen Revard in the past I recently With and expanding family I have started to think about a new SUV. Having had a very good experience with Mr. Stephen Revard in the past I recently stopped by and took a look at the new 2020 Mercedes GLE. Mr. Revard, even though this is a brand new model, was already familiar with it and gave me a fantastic demonstration. I’m sure the time will come pretty soon that I will opt to buy this model. In the meantime I will recommend it to all of my friends. More

Treated like a VIP from the start Almost three years ago I leased a beautiful E400 from Crown Mercedes, and I have been very happy. Time to trade came and I dealt with a new sales rep. Almost three years ago I leased a beautiful E400 from Crown Mercedes, and I have been very happy. Time to trade came and I dealt with a new sales rep. Stephen Revard. It was really a good experience, was treated like a VIP from the start, the transition went very smoothly and I am happy with my trade for the newest model a C300c4 with everything I want and nothing I don't. That is a big plus in today's car market. Count me as a happy costumer More

Fast and helpful Ken Stuart helped us through the process making it painless. He was available and stayed with us till he knew we were taken care up by the bank with k Ken Stuart helped us through the process making it painless. He was available and stayed with us till he knew we were taken care up by the bank with keys in hand. More

Fantastic Customer Service I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service departme I blew a tire while driving on the freeway and due to waiting period for tow truck was unable to make it to the dealership before the service department would head home for the day. I called the dealership and the service manager and Michael Lyons stayed they would have a loaner vehicle ready for me and would leave the agreement and key with the sales department. Unfortunately the tow truck was even later than expected and I was unable to make it to the dealer before the sales team would leave as well. I called and talked to Melissa Greenburgh with the sales team to let them know I would not make it. She not only recommended a good hotel but actually went the extra mile to book a room for me. The next day they not only had my tire replaced but also completed first service. The entire team did a great job at making a taxing situation for me turn into a very positive experience and I recommend anyone bring their vehicle to Crown for any and all service needs. More

Thanks Crown eurocar Our dealer Ken is awesome! We got the car six months ago and since then Ken has been always of our help. Highly recommend the benz c300, crown eurocar Our dealer Ken is awesome! We got the car six months ago and since then Ken has been always of our help. Highly recommend the benz c300, crown eurocar dublin and our dealer Ken. More

Worst Mercedes Service in 28 years Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car only to find front bumper damage. Service Manager ask me to leave car to be repaired. Received call following day only to be told no repair would be made. Service Manager Seth Kinnard threatened to impound my car if not picked up immediately. Upon picking up car and heading home, the dust cover attached to the part replaced under warranty came loose dragging behind my car on 270. Pulled over and called Crown. Spoke again with Service Manager Seth Kinnard. He told me no help would be provided and take to another dealership to get corrected and hung up. I took the car to Mercedes of Easton who corrected inferior work and replaced part. I had to pay for the part no less. Submitted part invoice to Crown. Both Owner Marc Wigler and Service Manager, Seth Kinnard who originally had stated they would pay for the part have never after 8 months reimbursed me. I had two estimates done for bumper repair. Both were within 150.00 of each other in cost. One was even the body shop Crown sends all their cars to. Both estimates were rejected and a 500.00 offer was made as long as I did not place any reviews on Social Media. Once I suggested I would seek legal counsel, CEO Marc Wigler withdrew the offer and stated Crown would use that toward there defense cost. Crown never has responded to my legal representative to explain neither their failure to pay my invoice for a part they agreed to handle, nor their liability for my damaged vehicle in their care. 8 months and still waiting. Mr Wigler why don’t u take care of this??? More

My Mercedes Buying Experience I worked with Konstantin Chumak over many months to find the right vehicle. He was very knowledgeable and helpful with my search. Ultimately I found t I worked with Konstantin Chumak over many months to find the right vehicle. He was very knowledgeable and helpful with my search. Ultimately I found the car I was looking for and the process was seamless. I would highly recommend Konstantin to anyone looking a their options with Mercedes. More