Crown Mercedes-Benz Dublin

Excellent customer service Stephen Revard was my sales consultant and he went above and beyond for me during my purchase. He was very knowledgeable about the entire process and Stephen Revard was my sales consultant and he went above and beyond for me during my purchase. He was very knowledgeable about the entire process and very attentive towards my needs... thanks Stephen! More

Excellent Car Buying Experience I can't say enough about the team at Crown Mercedes-Benz Dublin. Melisa Greenberg was my sales consultant and my finance consultant was CJ Sexton. Sal I can't say enough about the team at Crown Mercedes-Benz Dublin. Melisa Greenberg was my sales consultant and my finance consultant was CJ Sexton. Sales Manager Rich Renner and Crown President Marc Wigler were beyond helpful through the entire process. In short: everyone I encountered at Crown MB went above and beyond to show me that they cared as much about my best interests (with regard to the car buying process) as I did. I've encouraged nearly everyone in my life to start here when looking for a new car to see what genuine customer service looks like. I walked in early on a Saturday morning and Melisa greeted me and then took the time to learn about me and what I was looking for in a car (likes, dislikes, needs, wants, budget etc). We test drove a few vehicles they had on the lot to find out what peaked my interest and what options were important to me. They didn't have the exact car I wanted but Melisa and Rich went to work with their trading partners in an effort to procure it. In just a few days it was traded for and on site for me to take home. Throughout the process, their actions showed me that I was in great hands and that they would keep my best interests at the forefront of every decision--even if this meant less financial benefit for them in the short term. The level of care from Crown MB, Melisa, and the rest of the Crown team was so positive, I can't imagine my family ever starting another car search at any other dealership--and those are the exact words I plan to share with anyone I encounter in the market for a vehicle. CJ did a fantastic job walking me through the paperwork once we agreed to terms and was able to answer every question I had about the different documents I was signing. He clearly knew what he was doing and was able to communicate with me in language I could understand. Rich and Marc were "omnipresent" throughout the entire process and have built a customer-first culture in this dealership that I'm sure others around central Ohio and the State are envious of. They have my highest respect and recommendation--visit Crown Mercedes-Benz of Dublin to find a great car and even better people to help you throughout the process. More

Awful customer service and shady salespeople who definitely just want to get paid their commission. I get it, sales is sales. But this place willingly puts you in a worse of and shady salespeople who definitely just want to get paid their commission. I get it, sales is sales. But this place willingly puts you in a worse off position, trust me. Never will I step foot in, or recommend this place to anyone. Ever. They do not care about you once you drive off. And you will never get any kind of courtesy follow up. Tell me you’re only going to make $150 off of a car that you over sold, while you’re wearing a Rolex? Please. Go somewhere else for a Mercedes, and never ask Jermey for help. More

The perfect “10” car buying experience Many thanks to Ken and the entire team for making my recent purchase an enjoyable experience. Ken truly puts his customer first and I absolutely LOVE Many thanks to Ken and the entire team for making my recent purchase an enjoyable experience. Ken truly puts his customer first and I absolutely LOVE my new car. Crown and Ken were exceptional in providing outstanding customer support. I will only look to Crown for my automobile needs...the perfect 10! More

It’s great buying a car at Crown My husband and I have leased several Mercedes from Crown over the last 10-12.years. We have always worked with Ken Stuart. He has always taken his ti My husband and I have leased several Mercedes from Crown over the last 10-12.years. We have always worked with Ken Stuart. He has always taken his time to work with us and show us how everything works in the cars. He is the best! More

My First Mercedes Benz Saw the Mercedes E550 on line and asked my son who lives in Columbus to go check it out for me. He met with Bill Stevenson and looked at the car and e Saw the Mercedes E550 on line and asked my son who lives in Columbus to go check it out for me. He met with Bill Stevenson and looked at the car and even took a test drive. With my son’s opinion of the car and his opinion of Bill and Crown Mercedes I personally drove to Columbus a couple of days later. Everyone was friendly, the E550 was as advertised and after my personal inspection and test drive, I became the first time Mercedes Benz owner. Bill was helpful and has followed up with a couple of phone calls and text messages. More