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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
July 30, 2019
Awesome Experience! We worked with Ken Stuart when purchasing our pre-owned GL550. Ken was very friendly and personable. In fact, we stopped by the dealership when they w We worked with Ken Stuart when purchasing our pre-owned GL550. Ken was very friendly and personable. In fact, we stopped by the dealership when they were closed when Ken noticed us looking at a GL. He introduced himself and gave us some more information about the vehicle. Excellent experience all around. We will definitely buy our next vehicle at Crown Mercedes. More
by scott538
July 27, 2019
Bad customer service Bought a 2020 GLE350 yesterday. I paid all cash in full for 60000$. After I get check from the bank they were nobody help me, keep me and my friend wa Bought a 2020 GLE350 yesterday. I paid all cash in full for 60000$. After I get check from the bank they were nobody help me, keep me and my friend waiting alone in the lobby for almost two Hr. Because it is very new to the GLE market so don’t really know about the car. When drive back to my house I find there was only fog light on. I thought it was broken so I bring back to the dealer next day, their attitude is very bad, they did explain to me why there is only one fog light on, but the tone of their voice made me fee very uncomfortable. It feel like a little of racist , their saying that I don’t know what like in China but in US we only have one light on. ( because I’m from China.) Mercedes is very nice car but this dealership tried they customer like you own them something. More
by Guowei Hu
Employees Worked With
July 26, 2019
used car at a great price My car buying experience at Crown Mercedes in Dublin was seamless. I came in to test drive a used car with salesman Bill Stevenson and he helped me dr My car buying experience at Crown Mercedes in Dublin was seamless. I came in to test drive a used car with salesman Bill Stevenson and he helped me drive it home the same day! Crowns Live-Market-Pricing made sure that I was getting the best possible deal. Overall, Bill made the buying experience painless and I will be a customer for years to come. More
by BREWELLS
July 24, 2019
New Car Purchase As a former customer I am glad to return to Crown. My appointment with Stephen Revard was very professional, courteous and prompt. Crown's offer was g As a former customer I am glad to return to Crown. My appointment with Stephen Revard was very professional, courteous and prompt. Crown's offer was great! I was very happy to leave with a new EClass. Mr. Revard took time with me, he explained all options of a good purschase. I am confidant to have made the right choice with him at Crown. More
by Mrs. Washington
Employees Worked With
Stephen Revard
July 24, 2019
Second car purchase from Crown! Me and my husband were beyond overwhelmed after we bought our car with the BIG help of Stephen Revard. He was very knowledgeable, professional, courte Me and my husband were beyond overwhelmed after we bought our car with the BIG help of Stephen Revard. He was very knowledgeable, professional, courteous and made sure we understand everything that we need to know about our car. He has always been very helpful ever since from day one when we purchased our first car. We are very pleased with everything and would definitely look for him again it there’s a need to buy another car in the future. More
by Elnitz56
Employees Worked With
Other Employees :
Stephen Revard, CJ Sexton
July 22, 2019
Dave made service painless I brought my C series in for annual service and Dave Kohler arranged to get me to work on time in downtown Dublin and let me know immediately when my I brought my C series in for annual service and Dave Kohler arranged to get me to work on time in downtown Dublin and let me know immediately when my car was done Thanks for your help Nancy R. More
by NancyR
Employees Worked With
July 03, 2019
Repeat Customer- Thanks Melisa We have been doing business with Crown and dealing with Melisa Greenberg for years. She is very knowledgeable and helpful. She make the process easier We have been doing business with Crown and dealing with Melisa Greenberg for years. She is very knowledgeable and helpful. She make the process easier. She not only got the car we wanted but a great deal as well. We luck forward to doing business with her and Crown in the future. More
by TCarroll
July 03, 2019
New Car Purchase Melissa Greenburg and CJ were great to work with. Melissa followed up on everthing and went out of her way to make sure we got everything we were loo Melissa Greenburg and CJ were great to work with. Melissa followed up on everthing and went out of her way to make sure we got everything we were looking for. I would highly recommend that you work with Melissa and CJ! James More
by JamesAMG
Employees Worked With
Other Employees :
Melisa Greenberg, CJ Sexton, Richard Renner
July 02, 2019
Excellent experience! It was real pleasure working with Ken! He made sure we got into the car we really wanted and made it very easy. He is very professional, helpful and It was real pleasure working with Ken! He made sure we got into the car we really wanted and made it very easy. He is very professional, helpful and his communication on all aspects of the transaction was excellent! We would recommend working with Ken if you are looking to purchase a Mercedes. More
by Mark
Employees Worked With
July 01, 2019
Great Customer service I’ve been leasing Mercedes vehicles for about the last 10 years. My most recent lease still had 10 months left on it, but I was close to my mileage li I’ve been leasing Mercedes vehicles for about the last 10 years. My most recent lease still had 10 months left on it, but I was close to my mileage limit. I stopped in Crowne and met with Jeremy Ellis. He already had a payment sheet printed out for me for a 2019 E300 that was in the showroom that he thought I’d like. After seeing the car and all it’s features, I was hooked! It’s a beautiful car. Jeremy and CJ Sexton were able to get me in the car in the payment range I was looking. I’ve had nothing but great experiences here, both leasing and service. I was expecting to come back the next day to get the car, but they were able to get everything completed while I was there. More
by MB Fan
Employees Worked With
CJ Sexton, Jeremy Ellis
