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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
February 19, 2020
My family has purchased many cars & SUVs from Crown, always working with Ken Stewart. Always a great experience and his knowledge of the product has helped choose the right MB for our particular needs. always working with Ken Stewart. Always a great experience and his knowledge of the product has helped choose the right MB for our particular needs. I highly recommend Ken and Crown Eurocars. More
by jrogers
Employees Worked With
February 19, 2020
We recently leased a 2019 GLA from Crown Eurocars of Dublin. People are so friendly and polite at this dealership, especially Tim Tassel who helped us get a great deal. He was so helpful and patient and Dublin. People are so friendly and polite at this dealership, especially Tim Tassel who helped us get a great deal. He was so helpful and patient and did his best to make us happy. He spent at least two hours to find the best car for us from the inventory. More
by Mohammad
Employees Worked With
February 19, 2020
I purchased a 2020 GLE350 4MATIC SUV from Crown Eurocars a few weeks ago. This dealership failed to provide a "luxury" experience. Their attention to detail in preparing the vehicle was lacking, at best. a few weeks ago. This dealership failed to provide a "luxury" experience. Their attention to detail in preparing the vehicle was lacking, at best. They sent me home with the wrong all weather mats and only 3 screws in my rear license plate. After two additional trips back to the dealership, I still only have 3 screws and I have to set up a maintenance appointment now too. They were also unable to answer the questions I had about my new vehicle, even after making an appointment to return and spending 2.5 hours with multiple salesmen attempting. Jeremy Ellis was a little less than honest about including the all weather mats in our deal. It was verbally agreed upon, and texted on my end, without being disputed on his end, but ultimately, I was told the cargo one for the back was technically called the all weather liner, and wouldn't be included. These are just a few of the issues I encountered. Needless to say, I will not be returning for future sales or service. More
by Katharine S
Employees Worked With
Other Employees :
Melisa Greenberg, Jeremy Ellis, Cory Gasparro
February 18, 2020
sales & service worked with Todd on service & Ken in sales, both are excellent & the reason I keep coming back . Both are responsive to my needs and my family's need worked with Todd on service & Ken in sales, both are excellent & the reason I keep coming back . Both are responsive to my needs and my family's needs More
by jrogers
February 15, 2020
Ken is outstanding. He goes above and beyond to ensure his customers have a great experience. I strongly recommend Ken to anyone looking to lease or purchase a Mercedes. his customers have a great experience. I strongly recommend Ken to anyone looking to lease or purchase a Mercedes. More
by leslierogers01
Employees Worked With
February 14, 2020
Dave Kohler is always fantastic! I trust his input and advise he has given me on all my vehicles when I’ve taken them in for service. Dave and the great service department is the main reason I continue to advise he has given me on all my vehicles when I’ve taken them in for service. Dave and the great service department is the main reason I continue to purchase from Crown! They are the best! More
by Tylene
Employees Worked With
Dave Kohler
February 11, 2020
As always excellent customer service and professionalism Michael Lyons has always been the consummate professional and provided excellent professional customer service to me. He is always prepared and very Michael Lyons has always been the consummate professional and provided excellent professional customer service to me. He is always prepared and very efficient. He is knowledgeable about the vehicles and helps me understand the work that needs to be done, or my options. He is an outstanding employee and represents Crown Mercedes in the best possible way. I recommend him and the dealership to all my family and friends. More
by Wayne-o
Employees Worked With
February 11, 2020
Great Experience Buying with Frank! Frank Saleirno went above and beyond the call of duty to help us get into our GL 550. His knowledge along with Marco's really sold us on why Crown i Frank Saleirno went above and beyond the call of duty to help us get into our GL 550. His knowledge along with Marco's really sold us on why Crown is the place to buy a Mercedes. Bill Tippie in Finance was also extremely helpful and laying all our options on the table. Great job guys! More
by ckoenig92
February 07, 2020
I just purchased my third Mercedes from Crown Eurocars and my 2nd from Stephen Revard. Everyone I've met is very knowledgeable, friendly and professional. Stephen has even provided me with a course to go and my 2nd from Stephen Revard. Everyone I've met is very knowledgeable, friendly and professional. Stephen has even provided me with a course to go over every detail and operation of my new car. Personnel in the the service department are thorough, knowledgeable and take the time to explain what your car needs and answer any questions you may have. I highly recommend Stephen and the other folks at Crown Eurocars of Dublin. More
by Janet G
February 06, 2020
Dave Kohler took great care of me. Kept me posted on the status of my repair and when it would be finished. Took the time to explain service plans available to me and tell me everything that was included. T status of my repair and when it would be finished. Took the time to explain service plans available to me and tell me everything that was included. Thanks, Dave! More
by Mbgirl
Employees Worked With
Dave Kohler
