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Crown Mercedes-Benz Dublin

Dublin, OH

4.9
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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6500 Perimeter Loop

Dublin, OH

43017

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Showing 2,223 reviews

August 05, 2020

Great Overall Experience Bill Stevenson went above and beyond to make this a great buying experience, especially considering the current conditions. He worked hard to find the More

by msells2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Crown Mercedes-Benz Dublin responded

Mike and Mary, Thank you for taking the time to leave Bill this excellent review! We are happy to hear that he was so helpful and accommodating, and that he ensured that your experience was an all-around success! We are so excited for you to enjoy your new vehicle, and we will be awaiting the opportunity to serve you again!

August 01, 2020

Great Service I was vey impressed with the service and attention to detail of the service department at Crown Mercedes. Michael Lyons was my service advisor. I was More

by cutrush7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
Aug 03, 2020 -

Crown Mercedes-Benz Dublin responded

Thank you for taking the time to leave Michael this amazing review! We are overjoyed that he could be of assistance to you and provide you with the quality service that you so much deserve! Offering thorough and efficient service is so important to us, and we will be sure to provide you with nothing less in the future! Wishing you the safest of travels until we meet again!

July 30, 2020

I had to get a new phone and was having issues streaming music in my merchandise SL550. So I called Crown and got Stephen Revard. He was quick, thoroughly professional and very knowledgeable and helped me More

by Karma Car
Recommend Dealer
Yes
Employees Worked With
Stephen Revard
July 30, 2020

Well done! Stephen Revard helped my mother purchase a vehicle last month. Just wanted to give him a shout out for the great service! He made the process very eas More

by deadmanwalking
Recommend Dealer
Yes
Employees Worked With
Stephen Revard
July 30, 2020

Outstanding service Jeremy Ellis provided five star service to me for the purchase of my new Mercedes Benz. He was in constant contact with me and made a process that is More

by elilzabethb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Ellis
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

Congratulations on your new Mercedes-Benz! We are so glad that Jeremy could be of assistance to you and make your overall buying experience as seamless as possible! Our customers' satisfaction is our utmost priority, and Jeremy will be honored to have earned your kind recommendation. Please let us know if there is ever anything more that he or the team may help you with in the future!

July 29, 2020

Service Beyond Just the Repair David Kohler excelled in the handling of my service. His overall management resulted in not only the successful completion of the repair requested but More

by lmartin07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We are so glad that David could be of assistance to you and get each of your needs thoroughly resolved. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if there is anything more that we may help you with in the future!

July 28, 2020

We’re looking for a new SUV. Crown of Dublin, is just a short drive for us. We were greeted by a very friendly young man, Cory. He was enthusiastic, informative, friendly and respectful. We promised More

by LindaLe
Recommend Dealer
Yes
Employees Worked With
Cory Gasparro
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

Linda, Thank you for your positive review and for stopping by our dealership! We are delighted to know that Cory took great care of you throughout your visit. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future!

July 27, 2020

We stopped in to check up on a service for our car. Cory, met us with a smiling face and a great attitude. He made sure we were comfortable and our questions about the newer models were answered. He’s knowle More

by MBfan.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Gasparro
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your 5-star review and for confiding in our dealership with your automotive needs! We are delighted to know that Cory took great care of you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

July 27, 2020

Beyond incompetent. Even after handing them a a diagnosis they were unable to fix the vehicle. They know nothing of Bluetec technology. Stay away. And I thought Germain was bad. More

by MB91
Recommend Dealer
No
Employees Worked With
Seth Kinniard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hawks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lyons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Tassinari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Moser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Finney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

As we discussed before you came in, your 2010 diesel Bluetec has an emission problem that cannot be remedied with a ‘reset’. It is a problem that needs to be repaired, unlike much earlier model years where a reset was possible. You argued with us that other technicians told you it could be reset, and that they told you they didn’t have the special equipment to facilitate this. We explained, just as the other Mercedes-Benz dealership did, that this was not true. You still wanted Crown to diagnose the problem, agreed to pay for the diagnosis, but then reneged on the payment. The reason this emission problem must be repaired is that it currently is releasing too much carbon - it is programmed per federal guidelines to only give a few more ‘starts’ until the repair is completed. Sincerely, Marc Wigler, President and GM

Aug 04, 2020 -

MB91 responded

I rest my case mr pres and gm. You didn't even get the year right. Your techs also stated the exhaust system was full of DEF. It's 75% water. Explain to me how that remains liquid in a hot exhaust system. Right. It doesn't. Stay away from these jackwagons.

July 24, 2020

Very professional. Everyone we came in contact with was very courteous. Dealership was very clean and it was a pleasure to visit. We are very satisfied with our purchase. More

by joe.blancato
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Crown Mercedes-Benz Dublin responded

Joe, Congratulations on your new vehicle! We are overjoyed that we had the opportunity to do business with you and ultimately get you into a vehicle that you love! We thank you for taking the time to share this excellent review, and we can't wait for you to enjoy your new ride!

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