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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
September 22, 2021
Pleasant experience. Listened to what I said. Treated me like a customer, not a number…Respectfully and courteous. She. Was great to work with for Service. I had a horrible experience at the other Mercedes like a customer, not a number…Respectfully and courteous. She. Was great to work with for Service. I had a horrible experience at the other Mercedes Dealership in Columbus on the East side. Walked out in the middle of the conversation and left. It was that bad! This was completely the opposite! Crown was great! More
by rocca1
Employees Worked With
Shengqian Saguisi
September 22, 2021
Ken Stuart was a big help to me on my search for a new car. I was a repeat customer for him. I had such a good experience before that I decided to contact him for this car. He is very thorough and very car. I was a repeat customer for him. I had such a good experience before that I decided to contact him for this car. He is very thorough and very patient; it was a great experience to work with him again. Everyone there was very helpful and attentive to the customer too. More
by Prg
Employees Worked With
September 22, 2021
Had to bring my car in for an unplanned tire patch. I was scheduled a few weeks later for routine service / maintenance and Shen Saguisi paid attention to that upcoming appointment. He asked if I would was scheduled a few weeks later for routine service / maintenance and Shen Saguisi paid attention to that upcoming appointment. He asked if I would like to take care of the tire, routine service and recall maintenance all at the same time, with the convenience of a loaner car. This worked out perfectly and I so appreciated his attention to detail and his professionalism. The best service experiences I've had a CROWN to date. Keep up the good work, because it does get noticed. Thank you! More
by Beckie K.
Employees Worked With
Shengqian Saguisi
September 22, 2021
This is the main reason I have purchased 13 vehicles over the last 26 years at Crown Mercedes Benz Of Dublin from the sales professional Steven Revard to the professional service manager Seth Kinniard and Da the last 26 years at Crown Mercedes Benz Of Dublin from the sales professional Steven Revard to the professional service manager Seth Kinniard and Dave Kohler. I would like to single out Dave Kohler as being the main contact for all my service needs at anytime I call. All three present themselves as professional and always treat me like family. All three will always go above and beyond to make sure I am taking care off. One thing I would like to say that all three have always represented honesty to all my questions are concerns. Like your Mercedes Benz commercials state IT Is Or It Isn't. More
by Dave Thomas
September 21, 2021
When I need service, I find Dave Kohler or Shen Saguisi are wonderful to work with. are wonderful to work with. More
by Barb
September 21, 2021
I worked with Ken Stuart who was absolutely amazing! Wonderful guy, highly recommend. Ken took the time to make sure I was absolutely satisfied with my purchase and even had the car detailed, washed and Wonderful guy, highly recommend. Ken took the time to make sure I was absolutely satisfied with my purchase and even had the car detailed, washed and waxed before I picked up. I have worked with several different dealers in the past and this was by far the best experience I’ve had. Friendly staff, great atmosphere and no pressuring of any kind. Ken had mentioned that he has been in the business for 25+ years and it shows. Very detail oriented and makes the car buying experience actually fun because his goal is to make sure you’re happy. More
by SVoelker
September 21, 2021
I purchased my 7th vehicle from Crown Mercedes and Bill Stevenson was hands down the best sales professional that i have ever worked with. Great knowledge and customer service. Stevenson was hands down the best sales professional that i have ever worked with. Great knowledge and customer service. More
by benzrdm
September 18, 2021
I’ve done this WITH a Super Cool Auto Professional in Sales when I arrived at near Closing on a Saturday about 2 weeks ago and didn’t even buy my Benz from Michael… Simply ; Awesome People and “REAL❤️🙏 Sales when I arrived at near Closing on a Saturday about 2 weeks ago and didn’t even buy my Benz from Michael… Simply ; Awesome People and “REAL❤️🙏 God Bless , JB More
by theetrinitygroup
Employees Worked With
September 16, 2021
I have to say Melisa Greenberg treats us like family! I always have a great feeling when I purchased a Mercedes from Melisa at Crown. (brought 4 Benz from her.) She always make sure we get great service an always have a great feeling when I purchased a Mercedes from Melisa at Crown. (brought 4 Benz from her.) She always make sure we get great service and explains everything in great detail. My wife and I have recommended friends to see Melisa and they bought from her...excellent job Ms. Greenberg and Crown Eurocars of Dublin.. thank you! More
by grickman
September 15, 2021
Always great honest service people were friendly and helpful not much more to say at helpful not much more to say at More
by Heartflash
Employees Worked With
Other Employees :
Shen Saguisi
