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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
November 24, 2021
Great service and really easy experience. Smooth and accountable. Great to work with and would recommend. accountable. Great to work with and would recommend. More
by rmyers8475
Employees Worked With
November 20, 2021
I would 100% recommend Crown Mercedes. Exemplary customer service. Kenneth Stuart was an excellent salesman. Thank you. service. Kenneth Stuart was an excellent salesman. Thank you. More
by jeaniep06
Employees Worked With
November 17, 2021
I recently purchased a used vehicle from this dealership, the experience was amazing! I stopped in one day randomly and advised the Manager, Richard Renner of the type of vehicle I was looking for. Mr. Renne the experience was amazing! I stopped in one day randomly and advised the Manager, Richard Renner of the type of vehicle I was looking for. Mr. Renner did not have anything that matched what type of vehicle I was looking for and took my information and said that he would contact me if anything came in that he thought would interest me. I forgot about it and low and behold, I received a call from Mr. Renner stating that they recently had a trade in for the EXACT type of vehicle I was looking for. I stopped in and was given an extremely great price so I decided to purchase the vehicle. Mr. Renner said that since they just took the vehicle in as a trade and have not had time to look it over, he would make sure the vehicle was given a proper inspection before I took it home. I was contacted the next day and said the vehicle was ready for pickup, upon pickup the vehicle was detailed, washed, waxed (the service department did a fantastic job) and he even advised me that the vehicle had a recall that was not completed and took the time to have the recall completed at a local Toyota dealership. I have purchased several vehicles in the past and have never had such a great experience, even with a vehicle shortage currently going on due to the pandemic. Absolutely high class dealership!! More
by SVoelker
Employees Worked With
Other Employees :
Melisa Greenberg, Richard Renner, Youssoupha Mbao
November 16, 2021
Mike Lyons provided excellent service,excellent communications, and excellent listening skills. Ta da, ta da. communications, and excellent listening skills. Ta da, ta da. More
by DWW1945
Employees Worked With
November 13, 2021
Dave Kohler in the service department is fantastic to work with. He is accommodating, knowledgeable and delivers a great customer experience. . work with. He is accommodating, knowledgeable and delivers a great customer experience. . More
by Marc D.
Employees Worked With
November 13, 2021
Ben Gasparro was amazing helping me get a new Mercedes 300 GLC after my current Mercedes was totaled in an accident! They worked through my issue quickly and I couldn’t be happier. Todd Johnson my service 300 GLC after my current Mercedes was totaled in an accident! They worked through my issue quickly and I couldn’t be happier. Todd Johnson my service manager helped to answer all my technical questions about the car . This is my 3 rd Mercedes Benz and even though I love their cars the service at Crown it what keeps me coming back ! More
by Silver hair 8835
November 13, 2021
We called Ken Stuart looking for a new GLE 350. He talked to Richard Renner and they happened to have one in the exact color combo we wanter on the showroom floor! We headed over and within a few hours, we to Richard Renner and they happened to have one in the exact color combo we wanter on the showroom floor! We headed over and within a few hours, we zoomed through our paperwork with Bill Tipple and we were on our way home in my wife’s dream car! Ken, Rickard and Bill were extremely knowledgeable and helpful and went above and beyond to make sure we were happy. Ken even followed up with us afterwards to make sure everything was perfect! We could not be happier with our experience at Crown. Ken, Richard and Bill are top notch! can’t wait to buy the next one! More
by Joe W
November 11, 2021
Has always been great service and completing tasks Much appreciated and worked with my schedule appreciated and worked with my schedule More
by The stork md
November 10, 2021
Top notch car dealership! Brian Moser in the service department was great to work with. department was great to work with. More
by Rblakehomes
Employees Worked With
