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Crown Mercedes-Benz Dublin

Dublin, OH

4.9
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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6500 Perimeter Loop

Dublin, OH

43017

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Showing 2,223 reviews

December 09, 2021

My service advisor, Shen Saguisi is professional, friendly, and very knowledgeable! Everyone at Crowne is really nice to deal with. In the past I dealt with the other MB dealer in town (much closer t More

by lynnmckeown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Salierno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Crown Mercedes-Benz Dublin responded

Lynn, Thank you so much for your wonderful review! We are honored by your continued business, and we are overjoyed that Shen consistently provides you and your vehicle with great care! It is our pleasure to assist you n any way possible. We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

November 30, 2021

I left this dealership three years ago because I lost a fabulous sales person there and went to another Mercedes dealership. The service there was awful and I returned to Crowne, mostly because of Todd Joh More

by Bdavgriff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Thank you for your positive review! We are honored that you took the time to visit us, and we are pleased that Todd could provide you with the quality service that you deserve. We hope that you do not hesitate to let us know how we may be of further service to you in the future. Safe travels!

November 30, 2021

Todd Johnson at Crown Eurocars did a great job of squeezing my car in for service as I got a screw in the rear tire over the Thanksgiving break. He responded quickly as I pulled up into the service More

by Scott, In Dublin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Scott, Thank you for taking the time to leave Todd this amazing review and recommendation! We are so glad that he consistently provides you and your vehicle with great care. It is our pleasure to serve you. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

November 30, 2021

Once again Bryan Moser delivered. I am so happy I was able to work with him again. He is a saint! More

by armsredd6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Moser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Thank you so much for sharing the positive experience you had with Bryan! He will be honored to hear of your kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Bryan and the team may help you with.

November 30, 2021

This was the third new car I've bought from Crown MB and since the first one have dealt with Shen Saguisi in overseeing their care for me. The entire Crown experience has been a pleasure with everyone, ever More

by andrekelton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melisa Greenberg, CJ Sexton
Dec 02, 2021 -

Crown Mercedes-Benz Dublin responded

Andre, Thank you so much for your wonderful review! We are honored by your continued business, and we are so glad that Shen and the team could consistently provide you with a 5-star experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle, and we wish you the safest of travels until we meet again!

November 29, 2021

I truly appreciate and honor the relationship I have I truly appreciate and honor the relationship I have had with Stephen Revard over the years, he has been the most professional and ethical dealer I More

by Karma Car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Revard
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Thank you for leaving Stephen this wonderful review! He will be honored to hear of your very kind words and to know that you deeply valued his service. We wish you the safest of travels- on behalf of the entire team!

November 27, 2021

We had a wonderful experience purchasing a new vehicle at Crown Mercedes Benz. Working with our salesman, Collin Chakeres, was an absolute pleasure. He was extremely helpful and friendly. There was no pres More

by lynscaife
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Chakeres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Sexton
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Lyn, Thank you for taking the time to leave us this excellent review and recommendation! Providing a pressure-free and remarkable experience is so important to us, and we are so glad that Collin's and CJ's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

November 27, 2021

Salesman Ken Stuart and Finance Manager Bill Tipple went above and beyond to help my husband and I purchase an upgrade GLE 350 Black on Black SUV and they gave us the best service. We were amazed at how qu More

by jillwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tippie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

jillwood responded

Ken has also followed up with me several times and made sure that I know everything important about my vehicle. He is a very knowledgeable expert who knows his business!

Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Jill, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are delighted that Ken and Bill providing you and your husband with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new Mercedes-Benz GLE 350- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Nov 30, 2021 -

jillwood responded

I love my new GLE-350. Crown went above and beyond to help us! I am very happy!!

November 27, 2021

Excellent and take great care of you. Highly recommend this place to anyone that needs a car More

by Hniller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Sexton
Nov 30, 2021 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your wonderful review and recommendation! Providing top-notch service is always our goal, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

November 26, 2021

Beware, Crown performed repairs to my Sprinter without authorization and caused a significant increase in fuel consumption and DEF use. Crown says Mercedes instructed them to perform the repairs for the e More

by Parakeith1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Seth Kinniard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Crown Mercedes-Benz Dublin responded

Richard, Thank you for your review and the opportunity to work with you to resolve your concerns. Seth Kinniard, Service Director.

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