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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
December 17, 2021
Dave Kohler is honest, intuitive and most importantly transparent with his service advice. I couldn't be happier with my experience. transparent with his service advice. I couldn't be happier with my experience. More
by Amanda G
Employees Worked With
December 17, 2021
Konstitan did a nice job explaining things about the car. The finance person was very thorough and answered all of our wuestions The finance person was very thorough and answered all of our wuestions More
by Tim
December 16, 2021
I love Crown Mercedes and Michael in service always does a great job. Keep up the great work. a great job. Keep up the great work. More
by JamesAMG
Employees Worked With
December 16, 2021
They are are the nicest people to deal with. I hit something in the road and slashed my tire. I was so scared as I watched my tire pressure drop. I called crown and was transferred to Austin said he something in the road and slashed my tire. I was so scared as I watched my tire pressure drop. I called crown and was transferred to Austin said he already had an email that was car was coming by tow. It was all ok. Not to worry. Shen is always there when I need him. He always calls me back and he is such a fantastic guy and knows so much about the cars. He always takes time with me and tells me what is going to be done and I never feel like I'm just another customer. The customer service at Crown is over the top. They set the bar. This is why I go there. More
by ashapuppy13
December 12, 2021
It was a pleasure to work with Dave Kohler on my A service. He helped me with two issues not related to this service. Very kind. service. He helped me with two issues not related to this service. Very kind. More
by Helen
Employees Worked With
Other Employees :
Tim Tassell from the Sales Department spent about an hour with me helping me understand all that my car can do. Extremely helpful.
December 12, 2021
This is the 4th car I’ve bought from Stephen Revard. I have become loyal to the MB brand because of the exceptional customer experience I’ve had over the past 10+ years. have become loyal to the MB brand because of the exceptional customer experience I’ve had over the past 10+ years. More
by AT
Employees Worked With
Stephen Revard
December 11, 2021
Everything handled professionally Youss was very helpful and knowledgeable. Made the best of limited selection helpful and knowledgeable. Made the best of limited selection More
by Jhuey1
December 10, 2021
I have been buying my Mercedes from Crown for a long, long time and I have never had a bad experience in sales or service. Steven Revard is the most honest and sincere salesman (person) that I have ever long time and I have never had a bad experience in sales or service. Steven Revard is the most honest and sincere salesman (person) that I have ever met and I will sorely miss him when he retires this December. I still have Todd Johnson in the service department, who has always taken care of me. More
by scobey
Employees Worked With
Stephen Revard
December 09, 2021
The service manager, Shen, is always willing to help with the service on my ML. He takes the time to explain the problem in detail and what steps are necessary to correct the problem. the service on my ML. He takes the time to explain the problem in detail and what steps are necessary to correct the problem. More
by TZombek
Employees Worked With
Shen
