Crown Mercedes-Benz Dublin

Mr. Justin Dill provided an exellent experience and was very pleasant to work with. Justin made sure all areas of concerns to my vehicle were covered. I would highly recommend Mr. Dill to all my friends. very pleasant to work with. Justin made sure all areas of concerns to my vehicle were covered. I would highly recommend Mr. Dill to all my friends. More

I sought a very specific, hard-to-come-by Mercedes that would serve a very specific purpose, and Andrew Ruck at Crown seemed to do everything in his power to locate the ideal automobile. My car shopping e would serve a very specific purpose, and Andrew Ruck at Crown seemed to do everything in his power to locate the ideal automobile. My car shopping experience lasted for months - not because of slowness or poor service by Crown, but because I had very particular requests that could not easily be fulfilled. Andrew and the rest of the folks at Crown could have (and probably should have!) blown me off, but they didn't. Instead, they put in an exceptional effort that lasted until the day I could drive a car off the lot that met every one of my requirements. From the outset, I had a good feeling about dealing with Crown. It was most assuredly confirmed several times over. Edit: I should add Andrew has reached out to address any post-sale issues that have come up. That's not something one sees often. More

I am very happy with my overall experience in the purchase of our Mercedes Benz C250 Coupe. CJ went above and beyond in showing us all the features of the car (on his day off) and then took the purchase of our Mercedes Benz C250 Coupe. CJ went above and beyond in showing us all the features of the car (on his day off) and then took the time after purchase to walk us through each and every wonderful option. He even came out to our home to help set up the garage door opening feature on our new car. CJ is very knowledgeable about the Mercedes brand and it shows. He is professional, compassionate and enthusiastic. I recommend him to any future buyers! More

It has been a little over a year since I purchased my used Mercedes from Mike but my negative experience with him really needs to be expressed as it is unprofessional. I held back this long because I tho used Mercedes from Mike but my negative experience with him really needs to be expressed as it is unprofessional. I held back this long because I thought he may change and that it was not worth my time. During the sales experience he was very kind. However after the sale in a few weeks, Mike had never once followup or say hello to me when I visit the dealership. We had a small misunderstanding regarding what problems needed addresses prior to the sale and I voiced my concerns. Currently I frequent the dealership often for washes and keep up to date on new models and he would walk right past me and treat me like a stranger. I do realize at times he may be with a customer but there were times he saw me and just proceeded as if I was not there. In fact, all the other sales rep that I don't even know, says hi and make small conversations such as Constantine. Sadly, Mike also knows my wife and 8 yr old daughter from the used car sale we purchased from him last year.and they get the same kind of treatment from him. Despite the negativity, I am a returning customer of Crown MB for both service and washes for my ML350 and C320. I plan on buying the new CLA later this year at Crown but will be working with Stephen this time around. Please note that this review does not reflect how I feel about the dealership and other staff members. I just wanted to express Mike Antauer's lack of professionalism that can taint the Mercedes buying experience as it did for me. But he is only one person out of your entire staff. Please note that I have a copy of email communication with him to support my review. More

We recently had our SL serviced at Crown and Dave Kohler was amazing with his attention to detail! Dave kept in contact with us during the entire process and explained the services before they were perfo was amazing with his attention to detail! Dave kept in contact with us during the entire process and explained the services before they were performed, no surprises! Thanks, Dave, for going above and beyond and for your professional, warm consideration. Please thank our tech as well! More

Great dealership, knowledgable salesman. I would highly recommend this dealership and sales person. I have been extremely happy with my experience with both the brand and the dealership. recommend this dealership and sales person. I have been extremely happy with my experience with both the brand and the dealership. More

I called last week, interested in purchasing a 2013 C300. Matt quickly answered all my questions, was very knowledgeable on the product and was courteous to my needs the entire time. Although I am still shop Matt quickly answered all my questions, was very knowledgeable on the product and was courteous to my needs the entire time. Although I am still shopping, Matt left a huge impression on me and I will more than likely be buying from him! Thank you for having such great customer service; it's hard to come by these days. More

This was my first Mercedes Benz purchase and I couldn't have ask for a better experience or service that I have received at Crown. I have been shopping around for a luxury car and been to the deal couldn't have ask for a better experience or service that I have received at Crown. I have been shopping around for a luxury car and been to the dealers in the area, but this was the first time I visited Crown and knew right from the start I would be doing business here. Doug greeted us with a friendly welcome and quickly helped us to find the vehicle we were looking for. He was very knowledgeable about the brand and vehicle models and excited to show a new customer about all the perks of owning a Mercedes. Being a young professional, he understood our demand of quality for price. We appreciated his eagerness to make us feel comfortable, in comparison to other companies that had given us the cold shoulder. I have to say this was the smoothest car purchase transaction I have experienced, with no hassling or hesitation. I appreciate that Doug was professional and yet extended his service to be a more personal experience rather than just a sale. Even in the following weeks, he has been willing to assist any need with a quick response. I have also dealt with some of the other staff and service members for minor needs, and they have all been very pleasant to deal with. I highly recommend Doug and his team at Crown, I will definitely be a loyal customer to Crown for many years to come. More

Justin made my first experience at Crown Mercedes as pleasurable as can be considering a car in need of repair. Given a courtesy car for four days was most convenient - saving me from having to rent or pleasurable as can be considering a car in need of repair. Given a courtesy car for four days was most convenient - saving me from having to rent or otherwise inconvenience my wife to car pool across town. Justin made himself available at any time and kept me informed in the progress of my vehicle. I was also pleased that Crown performed some minor work including light bulb replacement and tire rotation free of charge. Thank you Justin and Crown for a pleasant experience. More

My CLS 550 command center was on the fritz. I called to have it serviced and while they were very ready and willing to do the work, they were very booked for the week and couldn't take me until the end of have it serviced and while they were very ready and willing to do the work, they were very booked for the week and couldn't take me until the end of the week or the next. Problem is, I was going to be traveling then and requested an accommodation for an earlier appointment because of that. Both Justin and Mike worked on my request and made it happen. I took the car in that day and it was fixed by the next, and they fixed me up with a loaner too. I have found Crown and their employees to always strive to do their best for the customer. I appreciate it!!! More