Crown Mercedes-Benz Dublin

Excellent job done by Grady Nace, he was hosnest and gave all the details on the car and we have lots of questions and he answered all of them. We test drove and got the car in less the 30 minutes. First tim all the details on the car and we have lots of questions and he answered all of them. We test drove and got the car in less the 30 minutes. First time car buying was so easy for us beacuse of the Excellent services provided by Mr. Grady. More

Matt was very knowledgable and was great to work with. Thank you for all of the help! Thank you for making me feel comfortable and as though I was getting the best value for my investment. Thank you for all of the help! Thank you for making me feel comfortable and as though I was getting the best value for my investment. More

Regarding our recent purchase of a certified 2011 Mercedes-Benz GL450, Grady (Sales Associate) and Craig (Finance Director) were very friendly, competent, and a pleasure to work with overall. Grady Mercedes-Benz GL450, Grady (Sales Associate) and Craig (Finance Director) were very friendly, competent, and a pleasure to work with overall. Grady went out of his way multiple times to address some topics and ensure I was completely satisfied with the transaction and overall experience. Not too many companies understand the definition of true customer service and operate with extremely high standards, but Crown and especially Grady have delivered and set the golden standard so far. Thank you Grady and Craig. We love our new vehicle! More

Crown Eurocars in Dublin was great. I purchased 2012 Crown Eurocars in Dublin was great. I purchased 2012 E350 Coupe from Grady Nance. He was a great guy. He understood my financial situation and help Crown Eurocars in Dublin was great. I purchased 2012 E350 Coupe from Grady Nance. He was a great guy. He understood my financial situation and helped me a lot. Thank you Grady, More

Although my husband and I were not in the market for a Mercedes, Melisa assisted us with purchasing a gently used, pre-owned Honda Odyssey minivan in 2012. We are pleased with its stellar handling, good Mercedes, Melisa assisted us with purchasing a gently used, pre-owned Honda Odyssey minivan in 2012. We are pleased with its stellar handling, good fuel economy, and large, cleverly equipped interior. The comfortable seating in all three rows makes it family-friendly and practical. Melisa ensured that we were investing in a safe, reliable, functional vehicle for our growing family. I will always choose Melisa when making a future purchase. She exhibits the key qualities of a successful salesperson. She effectively identifies customer needs and cares about the customer, not just the sale. Melisa leads the customer through the process; she is organized and follows through with phone calls, emails, and "keep in touch" meetings. Melisa projects a great first impression and a lasting memory. Her enthusiasm and positive mood is contagious. Melisa has a passion for her career, products, services, and most importantly, customers. She is genuinely interested in selling her product and it is evident that she believes in her company. I highly recommend Melisa Greenberg whether one is in the market for a pre-owned vehicle or a new Mercedes. Melisa will be our first choice when making a future purchase, for she is the true definition of a sales superstar. More

This is a cautionary tale of how not to buy a car from Crown Eurocars of Dublin. I contacted Crown in September 2014 through the USAA car buying service. A E350 station wagon was special ordered in Diam Crown Eurocars of Dublin. I contacted Crown in September 2014 through the USAA car buying service. A E350 station wagon was special ordered in Diamond White metallic paint and delivery was made on 12/10/13. At the time of delivery, the car was on the showroom floor and thoroughly inspected by me. The next step was to meet with the finance manager to finalize the purchase, while the car was removed from the showroom to fill the tank and install the license plates. During this time, the car was damaged by an unknown employee of Crown. The damage was discovered just as I was getting ready to leave. The salesperson indicated that Crown would get the car repaired and I would be provided with a loaner when I brought the car back for the repair. I asked for a loaner immediately as I did not want to take the damaged car with me. The salesperson responded that she wanted me to enjoy the car while Crown made arrangements to have it repaired at a top rated body repair shop. Four days later, the salesperson called and asked me to bring the car in the following week. Ten days later I was contacted and told that the car was repaired and ready to be picked up. Upon inspection, the paint does not match the surrounding areas, there was paint overspray on other parts of the auto, and a body panel is not properly aligned after removal for the repair. I am not happy that I now have a car is obviously repaired, but has fewer than 150 miles after a month of ownership. I have had the car inspected by two reputable body shops and each agree that the repaint does not match. I told the salesperson no fewer than four times that it would be almost impossible to match the Diamond White paint if it were repainted. The repair was not satisfactory and I told the salesperson that I could not accept a repainted car as "new". Her reply was, "We do not buy back any cars that have been sold." I indicated I was going to take this to arbitration since I was not buying a reconditioned, repainted car being represented as new. That's where I am today, taking this to arbitration. My advice is to carefully inspect any new car purchase and if anything (paint damage, missing options, paperwork) is out of the ordinary do not accept delivery. Tell the dealer to get it fixed and when repaired you will inspect it again to see if it is in the condition you want. I believe Crown has delivered a damaged car and has not ethically fulfilled their responsibility to deliver a new car. More

I was referred to Mike Gale by one of his longtime customers. It was the best decision I made. It was a great experience! He is super knowledgeable of the product and takes time to answer all my ques customers. It was the best decision I made. It was a great experience! He is super knowledgeable of the product and takes time to answer all my questions. I will definitely go back to see Mike Gale. More

Melisa was very professional and customer service oriented. I did not make a purchase yesterday but plan to after the holiday. I will work with Melisa when I return. oriented. I did not make a purchase yesterday but plan to after the holiday. I will work with Melisa when I return. More

The superior service that Doug Horner provided us throughout our purchase of our 2014 GL550 was amazing. His communication was superb. He was so professional. He knew the car well and helped us navig throughout our purchase of our 2014 GL550 was amazing. His communication was superb. He was so professional. He knew the car well and helped us navigate through all the different options to help us finally commit to putting in an order. Not only was he so professional, but he just seems like a good quality guy. Those types of individuals really make a purchase like this so much easier. I never felt pressured, I always felt my purchase was important to him all the way through to the end. I explained to him before we came in to sign that I want this painless on my wife. No cross sale, no delayed signing, no waiting, no issues and he made sure everyone knew that and they were prepped. It was amazing, Craig was waiting and flew through the process. I have bought a Lexus, BMW and a Land Rover and I can honestly say, this was by far, the best experience I have ever had buying a car. Even after the closing, he spent 45 minutes with us going over the car in a very smooth and efficient presentation, even as the dealership was closing and lights were being shut off. He never made us feel rushed out the door even though I knew they were closed. Highly recommend!!! More