Crown Mercedes-Benz Dublin

I have been using this dealership for several years now. The customer service I have received has always been first rate. In particular, the professionalism and attention to detail I have received from the The customer service I have received has always been first rate. In particular, the professionalism and attention to detail I have received from the Service Manager, Shen Saguisi, has consistently been the best I have ever experienced. Shen really cares about his customers and has always provided sound advice and helpful assistance. I have the trsust and confidence in Shen to always follow his recommendations. More

Everybody who works at Euro Crown Dealership are very Friendly. I had an opportunity to work with Dave thrice. He is very friendly and responds really well to my questions. Friendly. I had an opportunity to work with Dave thrice. He is very friendly and responds really well to my questions. More

At first I was very happy with how I was treated during the car buying experience at Crown. It really seemed as though they genuinely cared about me and my needs, which were very specifically outlined in a the car buying experience at Crown. It really seemed as though they genuinely cared about me and my needs, which were very specifically outlined in an email. I pruchased a used car, gave a great review and then when I started having issues but not spending money I was treated very rudely and I felt very bullied. On the day I purchased my car I asked where the spare tire was and the gentleman who sold me the car didn't know but assured me he would resolve it and get me one. After a few weeks of playing email tag I was advised that the car did not come with one, and the "manager" Tom Sands stated "what do you want me to do remanufacture the car for you". It's really a joke that he is in the position that he is in because that is no way to talk to anyone, especially when I was promised a spare tire when I purchased the car. The car was purchased in June 2013 and it wasn't till February 2014 that I was finally going to get reimbursement for a spare I had to purchase on my own. The kicker is in order to get reimbursement I need to sign a release form, releasing them from any further actions because of health related issues I suffered. Now remember that I said I was very specific in an email outlining my needs, one of them being - The car must be a nonsmokers car because of my previous health issues with cigarette smoke. I was advised that this car was smoke free and freshly detailed, but my sales man and I both were experiencing seasonal allergies. Honestly because of the specific request for a nonsmokers car, my opinion is be should have double checked if his sniffer was not functioning 100%. When I mentioned to the "manager" about that too his response was, I think you are looking for any reason to not like this car. Now, I spent months researching, test driving and looking at these specific cars to me this was a joke and a waste of months of my time. The smoke smell in the car only got worse, I tried leaving the windows open, many deep cleaning details and mass air fresheners and also had it inspected by my authorized dealership while it was being serviced. They advisd that there was no guarantee that the smell could be totally removed. When I went above Tom to his boss Marc Wigler and advised the situation and the severity of it he seemed like he wanted the help at first. I told him that I was not feeling comfortable with the staff because I had felt bullied and lied too. That's when be started to make me feel uncomfortable with him as he "yelled" at me via email stating his employees were not liars and so on. I felt very defeated by all the responses and had suffered a great deal from the cigarette smoke. Daily I was getting debilitating migraines that made it very dangerous to operate my car, I would go sometimes weeks and not drive it; then when I be feeling "normal" I need to run out for groceries or what not and it would start all over again. Without going to far in to personal detail I was very sick and although Crown thought their resolution was fair it was a real slap in the face. I'm not their typical high end consumer, I am a typical American who works pay check to pay check. I am someone who has owned and operated seven pervious cars with ZERO issues up to this point. Marc offered several options but the one they were doing dead set on was giving the car a freshen up. I told him that I was already advised there was no guarantee, they wanted to inspect the car, ok;but there was no way I could drive the distance. He said someone would come pick it up, again I advised I was uncomfortable with that, why couldn't the inspection be handled on my property? Anyway in the end I am out the car that I spent months looking for, I have been very sick, I have not gotten reimbursed for my tire and will be out financially thousands of dollars because of the trade in value and what I owe. I was mislead, bullied and it was not till two weeks ago that Jim Meyer's the CEO finally apologized and wished me good health. Not one time before did anyone say sorry for all I was going through, ever! Even with in the first month I was without the car for two weeks because of manufacturer repairs, which I was told was fixable with a little WD-40. What a real joke and nightmare of a car buying experience, save your self the "migraine" and buy somewhere else! Actions speak louder than words and here are my words in action. More

I was able to schedule my appointment online and bring my car in for service this afternoon. Dave arranged for a loaner car and I haven't skipped a beat with the errands that I needed to accomplish today. car in for service this afternoon. Dave arranged for a loaner car and I haven't skipped a beat with the errands that I needed to accomplish today. My GL350 is in for it's Schedule C Service, and Dave worked with me so that I can budget my service to fit my needs. He was very helpful. Thanks Dave! More