Crown Mercedes-Benz Dublin

My recent purchase of MB - C300 Matt and Jonathan were very friendly, efficient, and reliable. We completed the sale in 24 hours which was a fantastic. I will certainly recommend thi Matt and Jonathan were very friendly, efficient, and reliable. We completed the sale in 24 hours which was a fantastic. I will certainly recommend this dealer in the future. More

We were treated like family! This was the third Mercedes we have purchased at Crown. Each experience was better than the last and the first was outstanding. Everyone was conside This was the third Mercedes we have purchased at Crown. Each experience was better than the last and the first was outstanding. Everyone was considerate of our needs and the time available. Ken Stuart is our choice for Salesman of the Year along with Tom Sands for Manager of the Year. We tell everyone about the experiences with Crown. We don't know how you would go anywhere else from sales through service with Todd Johnson you can not find a better dealer. Jonathan Lyle-Purdy handled the paperwork with professionalism and thoroughness. Best experience ever. Jay and Paula Mathew More

Plesant Experience I am writing this review because I appreciated Mr. Nance taking the time to discuss my vehicle's recommended services in a participative manner that e I am writing this review because I appreciated Mr. Nance taking the time to discuss my vehicle's recommended services in a participative manner that encouraged an open dialogue. I found him to be knowledgeable and the reasoning behind his recommendations were a plus and enabled me to make the right decision. I gave him the gold star. More

Great First Time Experience This is my second Mercedes and my first experience with Crown of Dublin. I worked exclusively with Ken Stuart. He was so professional and accommodati This is my second Mercedes and my first experience with Crown of Dublin. I worked exclusively with Ken Stuart. He was so professional and accommodating from the minute we met him until I drove off the lot with my new car. He took time to explain the features of the car and made sure that I was completely satisfied and confident with my purchase. I just can't say enough good things about Ken. That is why I will be going back to Crown. Connie S. More

Ken Stuart - Elite Salesman Not only did Ken do everything that was asked of him, but he went well above the call of duty. Including coming out to my home and programming our ga Not only did Ken do everything that was asked of him, but he went well above the call of duty. Including coming out to my home and programming our garage door opener to the new Benz. Contacted MBUSA on my behalf multiple times as well in an effort to have our car delivered timely. There is no question that Ken is the best my family has met in the sales field. His product knowledge is impressive and there was never an uncomfortable feel or pressure to buy. A++ More

Service Experience with Dave Each interaction I've had with Dave Kohler has been a pleasant one. He's made sure to make contact with me throughout the process to keep me in the l Each interaction I've had with Dave Kohler has been a pleasant one. He's made sure to make contact with me throughout the process to keep me in the loop. I appreciate the time and patience he's spent explaining things to me. Thank you for all your help! More

Service Experience with Dave Each interaction I've had with Dave Kohler has been a pleasant one. He's made sure to make contact with me throughout the process to keep me in the l Each interaction I've had with Dave Kohler has been a pleasant one. He's made sure to make contact with me throughout the process to keep me in the loop. I appreciate the time and patience he's spent explaining things to me. Thank you for all your help! More

Great service appointment I received great service assistance from Grady Nance. Verry helpful! They had a loaner car ready for me as promissed and the estimated bill was as ad I received great service assistance from Grady Nance. Verry helpful! They had a loaner car ready for me as promissed and the estimated bill was as advertised. More

Awesome Sales Experience Dear Crown Mercedes Benz, I've had the pleasure of dealing with Crown Mercedes Benz twice now in the more recent months, and on several other occas Dear Crown Mercedes Benz, I've had the pleasure of dealing with Crown Mercedes Benz twice now in the more recent months, and on several other occasions in the previous years. More importantly I have nothing but praise to give to my sales consultant, Matthew Frazier. Late last year I ordered a new CLA and was surprised when Matthew called me on New Year's Eve to inform me that my car arrived earlier than expected. He arranged to get me out of my lease at that time four months early and into my brand new CLA! By far, he gave me the best gift of the night...I gave back an Acura to 2013 in exchange for a Mercedes to ring in the new year of 2014. My partner previously leased an E-Class and worked with a different sales consultant who was fortunately promoted within the company. Earlier this year Matthew got in contact with us to inform us that it was quite possible to get my partner out of his existing E-Class (which was a perfectly great car in itself) and into a brand new one. My partner is always very busy working and doesn't really like to shop for cars at all. So with that being said, I was left with the task of managing/ overseeing the selection of his new car. I was happy to know that Matthew would be with me every step of the way providing exceptional customer service as he exemplified from my previous experience with him at Crown. Although Matthew offered the new E-Class to us, we were not sure that was the direction we wanted to head in. We toyed around with the idea of getting an SUV, and even the idea of a smaller, more economical vehicle like the new C-Class that was about to launch. I had several meetings with Matthew and many test drives. I can't tell you how many different vehicles we configured, along with the terms and conditions (i.e.: payments, lease term, etc.) of the contract for each configuration. In my personal opinion, I would classify myself as the customer that everyone would dread. Matthew maintained the perfect level of patience and follow-up throughout the entire process. Most importantly he kept my car shopping experience "fun!" I think that in the automobile industry that is something very difficult to achieve, and he nailed it right from the beginning and even after we finally selected our new E-Class. Unfortunately on the day we were scheduled to sign the contract for the new car, everyone else in Columbus had the same idea. We had set aside valuable time for this appointment, but the process kept getting delayed further and further into the day. Matthew remained in constant communication with me as the delays kept getting longer and longer on the finance side of the business. My partner was not exactly "happy" that he took time out of his busy work schedule for an appointment to simply sign paperwork and not have it go as planned. Matthew definitely carried his own weight and also that of the finance department which seemed not so streamlined that day. In the end Matthew delivered the new E-Class to our home in Powell. He worked around my partner's schedule the next day to sign the paperwork without inconveniencing him. I think you've got a great team at Crown Mercedes Benz and furthermore that Matthew Frazier is a part of it, as well as a valuable asset to the success of your company. I'm looking forward to when the time comes to get our next Mercedes and working with Matthew. Due in large part to Matthew and the overall experience I had, I hope to refer more business his way. I will definitely do my best at sending my friends and family to Crown Mercedes Benz for their next purchases. Sincerely, Joshua Cohen & Joe Szymanowski More

My Salesman made my experience wonderful! Matt Frazier, employee of Crown Eurocars of Dublin was so helpful in the buying process. I had never purchased a car before and Matt made the process Matt Frazier, employee of Crown Eurocars of Dublin was so helpful in the buying process. I had never purchased a car before and Matt made the process less scary and more exciting knowing that I was being taken care of. Usually when you go to a car dealership you are never really sure if the salesperson cares about you or just selling a car. I can say for certain that Mr. Frazier cared more about me liking my purchase and being sure of it than he did about his own sales! That is the quality that makes a good car salesman. He not only was knowledgeable on cars but also brought a friendly sincere attitude to the car-buying process. I am very happy with my purchase and can say that in the future when it comes time to buy another car, He will be the first person I contact!! Thanks for great service! More