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Crown Mercedes-Benz Dublin

Dublin, OH

4.9
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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6500 Perimeter Loop

Dublin, OH

43017

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Showing 2,223 reviews

February 19, 2015

Great car buying experience I had an excellent car buying experience here at Crown of Dublin. Dustin Holland was excellent and spent a great amount of time explaining every featu More

by TBH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Brooks, Dustin Holland
February 19, 2015

Service department (to serve the Customer) I have always received excellent service at Crown Mercedes since 1997. Everyone is friendly and strive to help. Todd Johnson listens to Customer con More

by Krupesh Amin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 17, 2015

Great Overall Experience We purchased a G550 from Ken at Crown and it was hands down one of the best vehicle purchases we have made. The experience was seamless and hassle fr More

by riley127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 17, 2015

Best Dealer Experience In 27 Years. I have owned a LOT of vehicles in the past 27 years. Corvettes, classic cars from the 50's and 60's, Cadillacs, BMW's, and a pile of service trucks. I More

by backbonechris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 14, 2015

New Car Purchase Our experience with Koni was exceptional........the best salesperson ever !!!!! He is very knowledgeable and made our entire purchase experience a j More

by RAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 14, 2015

easy and friendly environment to do business with. Good experience working with guys in getting my s600 benz running. Many dealerships won't pay attention to what the customer may say or think could b More

by Mike ma2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
February 10, 2015

Stranded with a lock out I had an unacceptable experience with Crown Service Dept. I was locked out of my car and was told "the tools" to open my car were damaged and they co More

by Tanja wilson
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaun answered phone and would not put me through to person I requested. Dave in service gave me the lame excuse of tools being damaged!
Feb 11, 2015 -

Crown Mercedes-Benz Dublin responded

Dear Ms. Tenpenny, Thank you for posting your review, and for taking the time to talk to me on the telephone the other day. I apologize that you felt that we left you stranded, locked out of your vehicle. I can imagine that it was an uncomfortable experience. As I explained on our call, we cannot currently provide a “lock out” procedure. We are actively researching a way to perform this service for our customers without the risk of damaging their vehicle. If I can be of any future assistance, please do not hesitate to contact me directly at the dealership on 614-652-6542. Sincerely, Seth Kinniard, Service Director, Crown Eurocars.

February 06, 2015

Service Department - Great customer Care I so appreciate the staff at the Crown Mercedes Service department. I am always greeted with a smile. They are professional and actually make a car More

by CZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 03, 2015

Service Todd Johnson helped with my recent service visit ,as always he was very helpful, courteous and professional. He helps facilitate the service experienc More

by Nate Sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
February 02, 2015

Shengqian Saguisi Great Serviceman Very good service at Crown Mercedes Dublin. Shen was very helpful and informative regarding the service of my vehicle. I was very pleased. Thank More

by Mercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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