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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
July 17, 2015
Outstanding Service Shengqian Saguisi took full ownership of my issue and problem. He is very responsible and helped me solving all my car problems patiently. I glad to Shengqian Saguisi took full ownership of my issue and problem. He is very responsible and helped me solving all my car problems patiently. I glad to had the service with him. More
by chuang40
Employees Worked With
Shengqian Saguisi
July 16, 2015
efficent service appointment I just had regular service done on my E350 which was handled by Dave Kohler. He was quick and thorough and made it a pleasing experience. I received I just had regular service done on my E350 which was handled by Dave Kohler. He was quick and thorough and made it a pleasing experience. I received a loaner car and was very satisfied with the entire process. More
by benz,e350
Employees Worked With
July 15, 2015
ML and C300 My wife and I just bought two new cars from Crown Eurocars of Dublin -- an ML350 and a C300 -- and worked with Konstantin Chumak. He was excellent to My wife and I just bought two new cars from Crown Eurocars of Dublin -- an ML350 and a C300 -- and worked with Konstantin Chumak. He was excellent to work with, as were all of the Crown staff (especially Matt Frazier in Finance). We both had a very good experience at Crown, and highly recommend it. More
by hnewton
July 10, 2015
Very pleased with the service! Just had a very quick, easy & satisfactory experience with Crown Mercedes in Dublin, OH. Mike Lyons was the service rep and he did a terrific job - I Just had a very quick, easy & satisfactory experience with Crown Mercedes in Dublin, OH. Mike Lyons was the service rep and he did a terrific job - I had an oddball electronic mishap & turned out the battery needed changed, but everything from the call to Mercedes toll free road service, to the look see to re setting the computer & the great car wash they provide as a courtesy was such a pleasure! I am aware I could probably get service cheaper somewhere else, but these folks do a good job and the customer service is outstanding. Thanks, Mike! Mary W. More
by mary@cbkt
Employees Worked With
July 10, 2015
Impossible to beat I could not express in 25 words how exceptional my Sales associate, Michael Gale, and the people at Crowne Mercedes are. They make it easy. I could not express in 25 words how exceptional my Sales associate, Michael Gale, and the people at Crowne Mercedes are. They make it easy. More
by Dougout
Employees Worked With
Michael Gale
July 09, 2015
Always a Good Service Experience I have worked with Todd Johnson as my service representative at Crown Mercedes-Benz of Dublin for well over ten years, maybe fifteen, and he is a joy I have worked with Todd Johnson as my service representative at Crown Mercedes-Benz of Dublin for well over ten years, maybe fifteen, and he is a joy to work with - always considerate, knowledgable and understanding. I value his suggestions and recommendations, and have always been pleased with my experience with Todd and with service at Crown Mercedes-Benz. More
by cheryl127
Employees Worked With
July 08, 2015
Helped to Fulfill Our Need Our sales representative Ken Stuart at Crown Mercedes - Benz, Dublin Ohio did an outstanding job in locating a car that would fit our needs. He also t Our sales representative Ken Stuart at Crown Mercedes - Benz, Dublin Ohio did an outstanding job in locating a car that would fit our needs. He also took the time to go over every operational function. Ken made the sales portion a very positive experience. More
by customer
Employees Worked With
July 05, 2015
No Surprise Sales Process Bought a Mercedes from Doug Horner at Crown Mercedes-Benz and had a great experience. Doug was very clear about what to expect and brought us no surpr Bought a Mercedes from Doug Horner at Crown Mercedes-Benz and had a great experience. Doug was very clear about what to expect and brought us no surprises during the sales process. Unlike other dealerships and sales people, Doug listened to what we wanted and told us exactly what he/they could do - and they delivered. More
by KH
Employees Worked With
Doug Horner
July 04, 2015
Flat tire My first experience at Crown Eurocars service department was very pleasant. Michael Lyons was very knowledgeable and kind and went the extra mile to h My first experience at Crown Eurocars service department was very pleasant. Michael Lyons was very knowledgeable and kind and went the extra mile to help me. Great first experience. Thank you More
by Saskar
Employees Worked With
July 01, 2015
Best car-buying experience I have had! My wife and I had a great experience working with Dustin Holland at Crown Eurocars. I was a little nervous going into the process since this is the f My wife and I had a great experience working with Dustin Holland at Crown Eurocars. I was a little nervous going into the process since this is the first "luxury" car I have purchased, but Dustin made the process very enjoyable. My wife and I did a test drive a few weeks prior to actually purchasing and Dustin spent t least 1.5 hours with us answering questions about the different models and trim packages, explaining all of the features of the C300 and then on the test drive itself. He followed up with an email the next day with a car that met our criteria, but never called or pressured us in any way. It was great, as I don't like to feel like I am being given the "hard sell". After test driving a couple of other brands, we cam back to Crown a few weeks after the test drive and Dustin helped us find the perfect car in inventory for us. The negotiation, financing, trade-in of my old car and delivery was all easy and efficient. When I picked up my car the next day, it was beautifully detailed and waiting for me on the showroom floor. Dating spent about an hour (that's all the time I had or he would have spent more) helping me link my iPhone, set up radio presets, etc. He even emailed me a little later in the evening letting me know I had left our garage door opener in my old car and that he had it in his office for me. All in all, it was a great experience and I would recommend Dustin and Crown to anyone looking for a Mercedes. My wife is already asking when she can get an SUV from Crown! More
by mtgannon
Employees Worked With
Wayne Michalak, Dustin Holland
