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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
July 24, 2015
Outstanding service July 23, 2015 This was my first experience dealing with Crown Eurocars of Dublin, Oh. The service that I received was outstanding . I worked primar July 23, 2015 This was my first experience dealing with Crown Eurocars of Dublin, Oh. The service that I received was outstanding . I worked primary with Mr. Andrew Ruck . Mr. Ruck took the time to discuss the vehicle with me answering all of my questions and allowing me to take a hassle free test drive. I am still amazed by the quality service; he was great. Mr. Ruck also followed up a few days later and checked in to see how things were going. I appreciate the high level of service provided by your dealership. When we are ready for our next car we will be back to see Mr. Ruck. I would also like to say that Mr. Mathew Frazier in finance explained things very well. When discussing long term maintenance and repairs he went into great detail for me to see the value in long term comprehensive warranty package, for which we did purchase. Sincerely, Ricardo Nelson More
by Ricardo
Employees Worked With
Matt Frazier, Andrew Ruck
July 24, 2015
Automatic My service appointment for my 1-year check-in was so easy, the process to tight, that I would call it AUTOMATIC! Thanks, Dave Kohler! My service appointment for my 1-year check-in was so easy, the process to tight, that I would call it AUTOMATIC! Thanks, Dave Kohler! More
by CHMinCMH
Employees Worked With
July 22, 2015
Recent purchase After a 10-year period, I recently purchased my 2nd vehicle from Crown Eurocars. Once again I had the privilege to work with Sales rep Stephen Revard After a 10-year period, I recently purchased my 2nd vehicle from Crown Eurocars. Once again I had the privilege to work with Sales rep Stephen Revard. Stephen does an excellent job, very willing to be of assistance and I appreciate that he forfeits his day off to meet with me when I've traveled to the Columbus area. More
by RLD
July 21, 2015
Stephen Revard I have had the pleasure of knowing Stephen for many years and many cars. He is always kind, considerate and willing to work with our schedules. He eve I have had the pleasure of knowing Stephen for many years and many cars. He is always kind, considerate and willing to work with our schedules. He even comes in on his days off to accommodate our family. More
by Jeanie
Employees Worked With
Craig Brooks, Stephen Revard
July 20, 2015
Honest and a Straight Shooter I happened across a used vehicle on-line that was listed by Crown. The dealership is about 200 miles from where I live, but the deal looked like just I happened across a used vehicle on-line that was listed by Crown. The dealership is about 200 miles from where I live, but the deal looked like just what I was looking for. Before I drove over, I spoke with Doug Horner. Doug was honest with me over the phone, never pressured me, and actually apologized for letting me know that there were several appointments pending for the same car. Long story short, I put a deposit on the car over the phone (site unseen) and drove the three hours based on his description of the car. When I arrived the car truly exceeded my expectations. Doug made the sales process easy and as short as possible. He was very professional and seemed to have my interest in mind as we closed the deal. I would absolutely buy again from Doug and Crown. Thanks for a great experience and a great deal! More
by Drew
Employees Worked With
Matt Frazier, Doug Horner
July 20, 2015
Why other car companies strive to be like Mercedes This is my first Mercedes Benz and it almost didn't happen. I was close to going another direction but then I met Stephen Rivard, He is the epitome of This is my first Mercedes Benz and it almost didn't happen. I was close to going another direction but then I met Stephen Rivard, He is the epitome of what Mercedes has come to be none as "the best". His insight and knowledge of the vehicle was superlative. I was sold after spending 20 minutes listening to him speak of Mercedes, As someone who has been in the people business for 35 years"hospitality" He is as good as it gets and I am sure this will not be my last Mercedes. Thank you Stepen ,Matt ,Gracie and all the great people at Crown. More
by chefguy62
Employees Worked With
Matt Frazier, Gracie Hendrickson
July 20, 2015
The most pleasant way to spend money Stephen has been our sales rep for many years. My husband and I recently leased two vehicles from Crown. Stephen has always been the most gracious a Stephen has been our sales rep for many years. My husband and I recently leased two vehicles from Crown. Stephen has always been the most gracious and helpful person. Never gets flustered. You can enjoy the whole car shopping experience with him. I also appreciate how he makes himself available to train you on your new car features whenever you need him to. More
by VickiHPotts
Employees Worked With
Stephen Revard
July 18, 2015
Great Couldn't ask for better service! Made the experience simple and amazing. Was able to answer any question that I had and found the perfect car for me. Couldn't ask for better service! Made the experience simple and amazing. Was able to answer any question that I had and found the perfect car for me. More
by Detillionwn
Employees Worked With
Gracie Hendrickson
July 18, 2015
Excellent Service David Kohler made check-in so quick, easy and efficient while providing friendly customer attention! I have been a Mercedes customer for 23 years and David Kohler made check-in so quick, easy and efficient while providing friendly customer attention! I have been a Mercedes customer for 23 years and have always been satisfied with my service there. More
by classydriver
Employees Worked With
July 17, 2015
Extremely satisfied with Melisa Greenberg's service Melisa Greenberg called us on Monday about a Mercedes that she thought my husband and I may be interested in checking out. We drove an hour and a ha Melisa Greenberg called us on Monday about a Mercedes that she thought my husband and I may be interested in checking out. We drove an hour and a half to Crown Mercedes of Dublin directly after her call and fell in love with the car! This is the second car we have purchased from Melisa. We followed her from Germain Mercedes at Easton. Her service is outstanding and we will always buy from Melisa. She is honest, transparent, and fully dedicated to her clients. Melisa's follow through is impeccable. She spent her entire day with us on Monday and even catered to our seven and 10-year-old children to ensure they had a good experience as well. She was very knowledgeable about all of the features of the car and gave us a full tutorial to help us get acquainted with it. We are excited about our new car and we absolutely love working with Melisa!! More
by Brad and Jill Boggess
Employees Worked With
Melisa Greenberg
