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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
August 03, 2015
Great overall experience! I will definitely come back! This is my second time purchasing a car from Crown Mercedes. I had such a great experience with Doug the first time that I made sure to work with him This is my second time purchasing a car from Crown Mercedes. I had such a great experience with Doug the first time that I made sure to work with him again. He found the perfect car for me with all of the upgrades I wanted. I couldn't have asked for a better experience in car buying. I was really impressed with the first class service. Thank you Doug and Crown Mercedes! I love my car! More
by KatieG
Employees Worked With
Matt Frazier, Doug Horner
August 03, 2015
Thank you Seth. I have been a MB owner for about 15 years. I know Seth for at least 10 years as a service director of Crown Mercedes. May be one of my strongest reaso I have been a MB owner for about 15 years. I know Seth for at least 10 years as a service director of Crown Mercedes. May be one of my strongest reason I come to Crown is Seth. He goes out of his way to accommodate the customer. He is extremely personable, and make you feel like one of his best friend. In several occasion he gave me a ride to my home after I dropped off my car. More
by leozandieh
Employees Worked With
August 02, 2015
Easy Service I had a side mirror get hit. I called my advisor Shen Saguisi and he told me to come right over. He had a parts guy waiting, and I was out with the pa I had a side mirror get hit. I called my advisor Shen Saguisi and he told me to come right over. He had a parts guy waiting, and I was out with the part ordered in 5 minutes. I returned a week later at a pre-arranged time. The car was done on time as promised. More
by traumadoc
Employees Worked With
July 31, 2015
Thank You Ken Stuart! This is the 4th ML that we have bought off of Ken. Ken really goes out of his way for his customers and is willing to help not only when making a purc This is the 4th ML that we have bought off of Ken. Ken really goes out of his way for his customers and is willing to help not only when making a purchase. I was out of town and had trouble with my 3rd ML and he stayed on the phone with me until I got to my destination to make sure I got there safely! Ken you are the best!!! More
by Error
Employees Worked With
July 31, 2015
Very easy to work with No pressure sales tactics. Honest and friendly staff. Constantine was very knowledgable in the product line. I was able to test drive 2 different mode No pressure sales tactics. Honest and friendly staff. Constantine was very knowledgable in the product line. I was able to test drive 2 different model vehicles with zero hassel More
by Thazz33
Employees Worked With
July 30, 2015
Ken Stuart is awesome as ever! I love Mercedes Crown dealership, along with Ken Stuart, who is more than accommodating. Ken goes out of his way to help you with whatever you need. I love Mercedes Crown dealership, along with Ken Stuart, who is more than accommodating. Ken goes out of his way to help you with whatever you need. Ken never changes. He's nice to you before, during, and after the sale. Thanks Ken for being an exceptional employee! More
by basket55
Employees Worked With
July 30, 2015
Great customer service After a recent B service I noted my car was returned with dirty smudge marks in the interior. the service rep, Shen Saguisi, took immediate action t After a recent B service I noted my car was returned with dirty smudge marks in the interior. the service rep, Shen Saguisi, took immediate action to help correct the problem. His quick response and excellent remedy to include interior detailing and a loaner car was greatly appreciated. HIs actions and attention to customer satisfaction was first-rate. It is that kind of professional service that keeps customers coming back to Shen and to Crown Eurocars. More
by Elizabeth Lenz
Employees Worked With
July 29, 2015
Professional and friendly service The service was excellent, very professional, and efficient. We were given a loaner car while our vehicle was being serviced and the entire process wa The service was excellent, very professional, and efficient. We were given a loaner car while our vehicle was being serviced and the entire process was very simple. More
by Benz3
Employees Worked With
July 29, 2015
Repeat buyer, continued excellence! I've purchased and leased several cars from Crown Mercedes, and I'm always happy with the great experience I receive from Ken Stuart and the delivery I've purchased and leased several cars from Crown Mercedes, and I'm always happy with the great experience I receive from Ken Stuart and the delivery team! Always a smooth process, and Ken always goes above and beyond to ensure I am informed and satisfied with my purchase. Will recommend to friends & family, and will always return - thanks Ken! More
by Aschu777
July 29, 2015
Best car buying experience I worked with Melisa. She listened to what I wanted. Showed me the vehicle I requested to see then made suggestions as what other vehicles might be a I worked with Melisa. She listened to what I wanted. Showed me the vehicle I requested to see then made suggestions as what other vehicles might be a better option for me and even suggested a car that had just come out of their loaner fleet. I got a great vehicle that I will be happy with for years. thanks Melisa. She has also been there to answer any questions I had after the purchase. More
by jeyparker
Employees Worked With
Melisa Greenberg
