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Crown Mercedes-Benz Dublin
Dublin, OH
2,223 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,223 reviews
October 01, 2015
A+ service, seamless transaction. I was in the market for a new sedan after selling my Range Rover and was very close to purchasing a BMW 5 series. I'm glad I came in that night; Not o I was in the market for a new sedan after selling my Range Rover and was very close to purchasing a BMW 5 series. I'm glad I came in that night; Not only did Maurice help educate me in what Mercedes has to offer, he made me feel right at home during the entire purchase. I didn't feel pressured into buying anything, and I still found myself in a brand new C class on my way home. Thank you Crown, and thank you Maurice, you have yourself a loyal customer. More
by Beamerbenzorbentley
Employees Worked With
Matt Frazier, Maurice Aouad
October 01, 2015
Excellent Customer Service From the moment I walked in with my friend, Mark was friendly and eager to help find me the car I wanted. He made what could have been a difficult sit From the moment I walked in with my friend, Mark was friendly and eager to help find me the car I wanted. He made what could have been a difficult situation with my prior lease with Lexus easier to deal with so an informed decision could be made. Needless to say in the end I am driving the car I want and because of the excellent service will be a customer of Crown Eurocars of Dublin for many years to come. I too, am in customer service and know what great looks like so I can say the team at Crown are some of the best. This is a dealership I will recommend whenever possible. Thank you for a memorable experience. More
by monday47
Employees Worked With
Mark Kennedy
September 30, 2015
EXCELLENT Customer Service Dustin took the time to locate the car for me and to keep me informed throughout the entire process. He made the car buying process very enjoyable an Dustin took the time to locate the car for me and to keep me informed throughout the entire process. He made the car buying process very enjoyable and will definitely recommend Dustin and Crown to friends and family! More
by jlinville
Employees Worked With
Dustin Holland
September 30, 2015
Very patient and helpful I was greeted at the door by Mark Kennedy. He did a great job of going over the features of the 2 vehicles I was considering. He wasn't pushy and real I was greeted at the door by Mark Kennedy. He did a great job of going over the features of the 2 vehicles I was considering. He wasn't pushy and really cared about helping me find the right car for me. I would recommend Mark Kennedy to anyone that wants a relaxed car buying experience. More
by mynucar
Employees Worked With
Mark Kennedy
September 29, 2015
Great job I hate the process of buying new cars, but I had a good experience buying my new C class at this dealer. I worked with Konstantin , he was patient and I hate the process of buying new cars, but I had a good experience buying my new C class at this dealer. I worked with Konstantin , he was patient and easy going with answering my questions, explaining the maintenance plan, setting me up with the service department, discussing the features of my car, and setting up the Bluetooth. Will return here to purchase my next car, thanks Konstantin. More
by vasmakhtin
Employees Worked With
September 28, 2015
Fantastic Customer Service Gracie Hendrickson did an excepceptional job in managing our transaction. She was very efficient, knowledgable, and courteous. We were able to purch Gracie Hendrickson did an excepceptional job in managing our transaction. She was very efficient, knowledgable, and courteous. We were able to purchase with confidence due to her efforts. She is a true professional. More
by Frank
Employees Worked With
Craig Brooks, Gracie Hendrickson
September 28, 2015
EXCEPTIONAL Customer Service/Buying Experience Absolutely recommend Crown Eurocars of Dublin and Sales Consultant Melisa Greenberg. She again EXCEEDED expectations in customer service with my rece Absolutely recommend Crown Eurocars of Dublin and Sales Consultant Melisa Greenberg. She again EXCEEDED expectations in customer service with my recent purchase. 3rd Mercedes I have purchased from Melisa (I actually switched dealers to deal with her directly/knowing she knew my needs and would deliver.) I have become extremely spoiled with her attention to detail, exceptional customer service, vehicle expertise, and overall approach to making the buying experience seamless. Above and beyond describes the approach Melisa takes to her service and delivery - and it doesn't stop after the sale - she continues to follow up on service and satisfaction with the vehicle throughout ownership. Every need and detail is covered, nothing but consistent service, and dedicated follow up. I always feel like I am her only customer - given the attention and true ability to accommodate needs. She found my perfect vehicle, set up delivery, and I literally spent less than 1/2 hour in securing the deal and signing contracts. EVERYTHING was ready to go. From a dealer perspective, Crown Eurocars of Dublin was exceptional. Extremely professional, impressive tenure and knowledge of associates, outstanding accommodations in the buying experience, and GREAT selection of vehicles. BIG FAN of both Melisa and Crown - can't wait for my next purchase!!!! More
by Michelle
Employees Worked With
Melisa Greenberg
September 22, 2015
Wonderful buying experience Doug helped me to make a great deal on my car yesterday and this is my second MB It is a very smooth, gentle and nice car buying transaction that I' Doug helped me to make a great deal on my car yesterday and this is my second MB It is a very smooth, gentle and nice car buying transaction that I've ever experienced. It was a wonderful buying experience and recommend to everyone who is interested in MB. More
by Poby
Employees Worked With
Doug Horner
September 05, 2015
Great experience My family is probably the most skeptical when it comes to car buying. Upon entering this dealership (which was on a very busy Saturday afternoon and My family is probably the most skeptical when it comes to car buying. Upon entering this dealership (which was on a very busy Saturday afternoon and they were almost closing), we were greeted with respect, and all our questions and concerns were answered! We have never had so much fun buying a car! Michael Antauer made the experience enjoyable! He listened to our needs (and concerns) and found the right car for me and my family! We will be returning to this dealership, without question, for sales and service. Thank you Michael! More
by LuvmyMB
Employees Worked With
John Karasarides, Mike Antauer
September 04, 2015
Great trade in experience Outstanding turnaround on my lease trade in by Ken Stuart and John K. I like the ease with which they handled the trade and the service department Man Outstanding turnaround on my lease trade in by Ken Stuart and John K. I like the ease with which they handled the trade and the service department Manager Todd Johnson. They are a great team More
by Denny C
