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Crown Mercedes-Benz Dublin
Dublin, OH
2,218 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,218 reviews
February 01, 2018
Best Service Department in Columbus Todd Johnson is all about excellent customer service. When is the last time you have enjoyed taking your car in for service? I can honestly say that Todd Johnson is all about excellent customer service. When is the last time you have enjoyed taking your car in for service? I can honestly say that car service at the Crown Dealership is enjoyable because I work with Todd. Todd makes you feel welcome when you arrive, answers all of your questions, and delivers your car back you on the promised time, every time. I have two cars serviced at this dealership and I will continue to do so as long as get to continue to work with Todd. More
by GC Mercedes Benz
Employees Worked With
Helpful February 01, 2018
New GLE 350 This is my 5th SUV with Crown Mercedes and Ken Stuart. The dealership and Ken have always been outstanding and making our purchase seem effortless. This is my 5th SUV with Crown Mercedes and Ken Stuart. The dealership and Ken have always been outstanding and making our purchase seem effortless. More
by Error
January 31, 2018
Our Sales Representive was great! My husband and I went to try out a GLE350 Mercedes and was not planning to purchase a car on that specific day. I had a GL 450, 2011 with 81,500 mile My husband and I went to try out a GLE350 Mercedes and was not planning to purchase a car on that specific day. I had a GL 450, 2011 with 81,500 miles and basically started looking for another car. Crown Mercedes in Dublin, Ohio is convenient from where we live, but I always took my GL450 for it's service on the other side of town. But we stopped by Crown to test drive. We ended up buying a new 2018 GLE350 SUV, 2 hours later! Not only did we like the SUV, our sales rep clinched the deal! (And Price) To be honest if we had not met him, we would of left with out a new car. He was knowledgeable, not pushy, and trustworthy. More
by Happy Lady!
Employees Worked With
January 31, 2018
Quick and Painless car buying experience. I was very happy with the service we received at this dealership. I would recommend Crown over the other Mercedes dealers I have been to in town. Rach I was very happy with the service we received at this dealership. I would recommend Crown over the other Mercedes dealers I have been to in town. Rachel was very informative and took a lot of time to help us with all our questions. The only issue we had was there were some points missed in the pre owned car inspection process.(chip in windshield and door mechanism did not work properly to adjust passenger side seats.) Unfortunately we did not notice these issues before we took possession of the vehicle. I do not fault the salespeople for this however, I do think the service group should be more attentive with their inspections. We appreciate Rachel and Ralph were very helpful in taking care of scheduling the repairs and getting us a loaner in a timely manner.( Although a gift card for a nice steak dinner and some Mercedes swag would also be appreciated it -just kidding Rachel :) Seriously you guys sold us a great car ! More
by Xanadu
Employees Worked With
Ralph Burgess, Rachel VanMeter
January 30, 2018
New car purchase As a repeat customer, my sales associates Michael Antauer and Jason Floyd provided professional service and worked to put together an offer that no on As a repeat customer, my sales associates Michael Antauer and Jason Floyd provided professional service and worked to put together an offer that no one else would be able to beat. More
by ATbuckeye86
Employees Worked With
Jason Floyd, Mike Antauer, Ashli McConnell
January 30, 2018
Service Michael Lyons went above and beyond on service call of my vehicle. I was kept informed and had extra service added without any hesitancy. Great job! Michael Lyons went above and beyond on service call of my vehicle. I was kept informed and had extra service added without any hesitancy. Great job! More
by Tanja wilson
Employees Worked With
January 30, 2018
Second to None Michael Lyons is taking care of all my service needs for the past 10 years with the most upstanding service one could offer. He not only offers excel Michael Lyons is taking care of all my service needs for the past 10 years with the most upstanding service one could offer. He not only offers excellent amount of knowledge but he also excels at being a people person You deafly want to keep Keep him because he’s a Extremely valuable asset. More
by Benzie
Employees Worked With
January 27, 2018
Wonderful Sales and Service personnel. My sales representative was Stephen Revard. He was friendly, knowledgable and patient. We worked together for about 6 months to order a Mercedes 201 My sales representative was Stephen Revard. He was friendly, knowledgable and patient. We worked together for about 6 months to order a Mercedes 2018 S 63 AMG. He explained the process thoroughly. He is the best car salesman I have ever worked with. My service agent is Shen Sagusi. He is efficient and thoughtful. His demeanor could not be better. I always feel he is listening to my discussion and he seeks to get right to the needed service. Truly a great dealership experience. More
by Crown Experience
January 24, 2018
Wonderful experience! I just bought yet another Mercedes from Melisa Grinberg! She is one of the best sales representatives I have ever worked with. I will definitely reco I just bought yet another Mercedes from Melisa Grinberg! She is one of the best sales representatives I have ever worked with. I will definitely recommend her to all of my friends. Sofia Z. More
by Sofia Z.
Employees Worked With
Melisa Greenberg
January 22, 2018
Smoothest Car Buying Experience Ever! This is the second car we've purchased from the dealership. We always have a wonderful experience with the entire dealership as a whole. CJ Sexton and This is the second car we've purchased from the dealership. We always have a wonderful experience with the entire dealership as a whole. CJ Sexton and Ralph Burgess will go above an beyond to make sure you're happy. They're very fair, thorough and take their time to make sure you walk out feeling comfortable with your purchase and with a huge smile on your face. Ashli McConnell did our financing and we were in and out of her office in no time. No one wants to be in the finance office; she was so sweet and very efficient all while explaining in full detail the paperwork we were signing. Thank you guys for being so wonderful to work with! We will never go anywhere else! More
by JennyS
Employees Worked With
Ralph Burgess, Ashli McConnell, CJ Sexton
