Crown MINI of Richmond

This is a Mini Cooper review. Crown Mini Cooper of Richmond. The corporate protocols governing service and service communications at Mini dealers entail a lot of bureaucracy, Ser Crown Mini Cooper of Richmond. The corporate protocols governing service and service communications at Mini dealers entail a lot of bureaucracy, Serious waits before work begins, repetitive misleading messaging from dealers, corporate entities and the car’s computer, it’s like google servicing your car with some hapless slow moving humans. I live 80 miles away from my dealer and they are insensitive to that fact …. Can keep me sitting for hours for routine maintenance. I’ve had service desk go off to lunch and not tell me my car was ready I love the mini but the dealer has its head in the exhaust pipe! More

Excellent service. Went an above and beyond all expectations. James Gardner is the absolute best. Professional in every sense of the word! Went an above and beyond all expectations. James Gardner is the absolute best. Professional in every sense of the word! More

Crown Mini of Richmond consistently provides me with excellent service and has kept my MIni in great condition. I am always satisfied with their work. excellent service and has kept my MIni in great condition. I am always satisfied with their work. More

The Sales and service staff are friendly, professional and attentive. My sales person helped me to place the order for my 2025 Countryman SE. during the process he made suggestions that ultimately enhanc and attentive. My sales person helped me to place the order for my 2025 Countryman SE. during the process he made suggestions that ultimately enhanced the appearance of the vehicle I ordered. He kept me up to date on the progress of the vehicles production progress and fully explained the vehicle when I arrived for pickup More

The staff we worked with (Steve in service & Kevin in parts) were absolutely the greatest. After the drive from Lynchburg (with NO AC +90’sF) they were a breath of fresh air. I am picky about who works parts) were absolutely the greatest. After the drive from Lynchburg (with NO AC +90’sF) they were a breath of fresh air. I am picky about who works on our Mini and we choose Crown Mini in Richmond. More

Trayvon's customer service skills are superb. He is an asset to any organization. Highly recommended. He is an asset to any organization. Highly recommended. More

Crown Mini is unusually attentive to its clients, they are just the best people and are totally trustworthy. are just the best people and are totally trustworthy. More

Always easy and a pleasure to work with the staff. Never had any complaints. They are courteous, respectful, and just nice people. Upfront with pricing. We worked with Mr. Gardner from the moment Never had any complaints. They are courteous, respectful, and just nice people. Upfront with pricing. We worked with Mr. Gardner from the moment we went shopping for our Mini, and he’s still there when we go back for oil changes and inspections. It’s nice to see the same people when you deal with a company. More

Chris was excellent. Went above and beyond. We would recommend anyone to this store and to see Chris! Went above and beyond. We would recommend anyone to this store and to see Chris! More

Steve, a service administrator was very accommodating in explaining everything upon arrival. Maintenance did not take an excessive amount of time. Communication was exceptional between Steve and me the cust explaining everything upon arrival. Maintenance did not take an excessive amount of time. Communication was exceptional between Steve and me the customer, a breath of fresh air! More