Crown Lexus - Service Center

Incomplete Services Upon my introduction to the attendent we confirmed that my car had a recall for the fuel pump. He confirmed that the part was in stock ando that the w Upon my introduction to the attendent we confirmed that my car had a recall for the fuel pump. He confirmed that the part was in stock ando that the work would be completed with in 4 hours. When I returned I was enformed that the recall work did not take place because they were out of parts...but the $550.00 of suggests filters and brake fluids were done. 1. I felt like I had been shamed. 2. Why did I wait four hours for minor routine procedures. 3. This is the last time I visit your location if my recall is not completed again as promised by next Saturday. 4. I’m a loyal customer and feel I deserve better treatment...I’m sure your competitors would agree. It’s funny because I assured Christen Santos that I would be getting a follow up email regarding the service and would be completing the survey. More

I always experience excellent customer service when taking my car for service maintenance. Our service rep goes over and above to take care of our needs. I’ve never had this experience at other deale taking my car for service maintenance. Our service rep goes over and above to take care of our needs. I’ve never had this experience at other dealerships. Thank you for your service. It’s greatly appreciated. More

ALI SHEKEB IS WONDERFUL, THE BEST OF ALL HAVE BEEN TAKING BOTH OUR CARS TO CROWN LEXUS FOR SEVERAL YEARS NOW, EVENTHOUGH WE BOUGHT ONE OF THE LEXUS FROM RIVERSIDE. ALI SHEKEB IS VERY HELPFUL HAVE BEEN TAKING BOTH OUR CARS TO CROWN LEXUS FOR SEVERAL YEARS NOW, EVENTHOUGH WE BOUGHT ONE OF THE LEXUS FROM RIVERSIDE. ALI SHEKEB IS VERY HELPFUL AND KNOWLEDGEABLE. HE IS HONEST AND TRUTHFULL REGARDING THE SERVICES NEEDED FOR OUR CARS. WE WANT TO KEEP ALI SHEKEB AS OUR SERVICE ADVISOR FOREVER. More

Tony Hang will forever be my service advisor! He has a great personality and it’s genuine. I have never met someone who enjoys his job and it clearly shows. I appreciate Tony so much and grateful I met hi great personality and it’s genuine. I have never met someone who enjoys his job and it clearly shows. I appreciate Tony so much and grateful I met him! Please keep up the great work! More

I purchased a certified Lexus and at the time I sensed the breaks low. The sales person assured me they would last me at least 2 years. So when I took my car in for service they said I needed breaks. S the breaks low. The sales person assured me they would last me at least 2 years. So when I took my car in for service they said I needed breaks. So I took it for a second opinion since I haven't had the car a year and I needed brakes and rotors. I called crown lexus and the service manager said the report says the front breaks were new. So if the breaks were new I should of got more than a year with the minimal driving I do especially with the quarantine and no driving. To me someone is being dis-honest and I do not appreciate being lied to. I will not recommend crown lexus Ontario. I seem them dis honest. I wouldn't mind paying for breaks but if the breaks were new it wouldn't of hit the rotors More

My service visit went very well and we are scheduling another visit for our other Lexus because it is due for 35 k service Interesting to see the changes but they took away the water bottles for custom another visit for our other Lexus because it is due for 35 k service Interesting to see the changes but they took away the water bottles for customers More

Helen took care of everything and Danielle was great to talk with from our years of relationship being with Crown Lexus. Look forward to being taking care of in the years ahead. talk with from our years of relationship being with Crown Lexus. Look forward to being taking care of in the years ahead. More

Service department is exceptionnaly great. Helen Kassel is great and recommends what needs to be fixed. She is very accommodating and promptly arranges service appointment to fit customer's sch Helen Kassel is great and recommends what needs to be fixed. She is very accommodating and promptly arranges service appointment to fit customer's schedule. Few times I called to service my RX350 in an emergency, Helen arranged for service right away and I was able to get my vehicle service quickly. Very knowledgeable and customer friendly. Leave a voice mail and she quickly responds to the call. Good job. More