Crown Lexus - Service Center

Good service, but long wait time. Even with an appointment, I waited almost 3 hours. No courtesy vehicles were available either. However, Tony & staff were extremely professional and friendly. Tha appointment, I waited almost 3 hours. No courtesy vehicles were available either. However, Tony & staff were extremely professional and friendly. Thank you. More

I went for a oil change and they told me my water pump is leaking. Luckily my car is still under warranty. They change the oil and fix my water pump. leaking. Luckily my car is still under warranty. They change the oil and fix my water pump. More

Mr. Alex Santana, he is an excellent service consultant. He is attentive, courteous, good listener, not pushy at all, and recognizes the customer needs very well...Mr. Santana after completing the service, He is attentive, courteous, good listener, not pushy at all, and recognizes the customer needs very well...Mr. Santana after completing the service, update and programming required for my car, I noticed a white spot near the driver side handle, he took the car back and cleaned it carefully and brought the car back to me...His smile and friendly attitude makes you feel real comfortable... Thanks to Lexus for hiring such a great Consltant... Magdy Hanna Cell (818)515-8399 More

The service representative was very professional and he explained to me exactly what would be done for my car. I was there for a recall on my 2014 Lexus GX460. My only problem that I encountered was upon l explained to me exactly what would be done for my car. I was there for a recall on my 2014 Lexus GX460. My only problem that I encountered was upon leaving when I was waiting for my car, another customer walked out and the worker assisted the other person while I had been waiting there for over five to ten minutes for someone to get my car. I informed the worker that I was there first and he chose to assist the person coming out of the service area before me. I was very upset about this incident and I will probably not return to Crown Lexus Of Ontario Service Center again. Very poor rating for pick up person. More

I received excellent service as always! And Ali was very attentive to my needs and concerns! Thank you!" I received excellent service as always! And Ali was very attentive to my needs and concerns! Thank y attentive to my needs and concerns! Thank you!" I received excellent service as always! And Ali was very attentive to my needs and concerns! Thank you More

As always Tino in the service department did an amazing job! There was also a very nice lady from customer support who checked me out. job! There was also a very nice lady from customer support who checked me out. More

Tony Hang is the absolute best! He takes the time listening to my concerns, makes recommendations without being pushy, keeps in touch with the status of my servicing, and provides feedback for reassu listening to my concerns, makes recommendations without being pushy, keeps in touch with the status of my servicing, and provides feedback for reassurance. I couldn't ask for a better manager to assist me with my Lexus needs. Tony exemplifies exceptional customer service and is one of the best assets to his team and to Lexus. More

Quick and efficient service. Everything was fixed and taken care of. I will definitely take my Lexus here for all service needs. Staff was friendly and helpful. taken care of. I will definitely take my Lexus here for all service needs. Staff was friendly and helpful. More