Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
250 Reviews of Crown Lexus - Service Center
Sort by
Helpful November 02, 2020
Our experience at Lexus was outstanding. We were greeted promptly and escorted to our service advisor We were given an estimated time for completion of service and provided with a loaner vehicle. promptly and escorted to our service advisor We were given an estimated time for completion of service and provided with a loaner vehicle. We were able to conduct much needed business while our vehicle was being service We were promptly notified that our vehicles service was completed and were able to leave a few minutes ahead of schedule Our service advisor was totally awesome More
by Sdm80s
Employees Worked With
Helen Kassel
October 29, 2020
I have been a customer with Crown Lexus for many years. I own two Lexus vehicles, and each vehicle has only been serviced at this dealership. The proficient and timely repairs have always satisfied me. Howev own two Lexus vehicles, and each vehicle has only been serviced at this dealership. The proficient and timely repairs have always satisfied me. However, what makes me a loyal customer is the absolutely phenomenal service that I consistently receive from the service representative “Tony Hang.” Mr. Hang is the ultimate professional. He is always upbeat, kind, honest, patient and helpful. It is due to his great personality and dedication to service, that I always look to him when service is needed and/or required! More
by kibob2000
Employees Worked With
Tony Hang
October 29, 2020
i've been servicing my lexus cars for 14 years at the dealership and have nothing but good things to say. love the dealership and everone connected with it dealership and have nothing but good things to say. love the dealership and everone connected with it More
by jh72349
Employees Worked With
Helen Kassel
October 23, 2020
My service advisor Ali is helpful, kind, friendly. My vehicle was clean when I pick it up. I don't regret purchasing a 7-year service maintenance. It's worth it. vehicle was clean when I pick it up. I don't regret purchasing a 7-year service maintenance. It's worth it. More
by catalina1
Employees Worked With
Ali Shekeb
October 20, 2020
Love this dealership. Crown Lexus has a very friendly staff and Tony has been our service advisor since we started with Crown. In these times of corvid-19, the pickup and return service is great. I staff and Tony has been our service advisor since we started with Crown. In these times of corvid-19, the pickup and return service is great. I highly recommend Crown Lexus. Great place and staff! More
by royfuj
Employees Worked With
Tony Hang
October 07, 2020
Service rep, Nichole was very kind and service was done promptly including car wash. We will continue go back to this dealer for the future services. promptly including car wash. We will continue go back to this dealer for the future services. More
by kpark
Employees Worked With
Nichole
September 28, 2020
Love this dealership. Crown Lexus has a very friendly staff and all their service advisors have been helping me for years on my vehicle. I couldn't thank them enough. Ali and Daniel have always assiste staff and all their service advisors have been helping me for years on my vehicle. I couldn't thank them enough. Ali and Daniel have always assisted me in making sure I get the help and proper service that i need. Also Javier, is friendly and helpful, and has helped me multiple times in assisting me with service work for my vehicle. I highly recommend Crown Lexus. Great place and staff! More
by Jfarag1984
Employees Worked With
Javier,And Daniel, Ali Shekeb
September 28, 2020
Missing bolts and clips. Went in for recall on door handles on rx350 and an oil leak with the engine on the passenger side. Made an appointment and dropped off the car in and out on a Saturday within 1 handles on rx350 and an oil leak with the engine on the passenger side. Made an appointment and dropped off the car in and out on a Saturday within 15 mins with loaner car. Got a call on Monday with the issue needing to reseal engine timing cover (big job requiring engine to be removed and gaskets to be replaced. ETA was supposed to be Thursday. Got a call 5pm on Friday say car was ready, not an issue being one day late, the issue is the quality of the repairs. Engine fluids were replaced but after inspection , the mechanic lost a bolt for the air filter housing and snap on clip for the engine air intake. I am not sure I can trust the quality of work if Crown lexus is going to lose screws and not replace them. The car engine hasn't blown up yet but with only a year left on the warranty, I wouldn't be surprised. Going to monitor the car for the next few thousand miles to see if the oil leak comes back More
by JEFF.KONG11
Employees Worked With
Sean Davisson
September 26, 2020
Good service, but long wait time. Even with an appointment, I waited almost 3 hours. No courtesy vehicles were available either. However, Tony & staff were extremely professional and friendly. Tha appointment, I waited almost 3 hours. No courtesy vehicles were available either. However, Tony & staff were extremely professional and friendly. Thank you. More
by Holly
Employees Worked With
Tony Hang
