Crown Lexus - Service Center

Excellent! Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the servic Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the service and happy that Lexus stands behind the excellence of their cars. More

Jeff was very efficient and courteous. He answered all my questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. More

Great service, My car was promised on time , Angela Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great smile will recommend . Thanks More

Unfortunately, the service at Crown Lexus for the past 3 occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership fo occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership for some warranty related issues; I had given details of the problem to the intake person. Fifteen inutes later the Service Advisor calls me and tells me that my car was due for lube oil service, I still have the invoice with me. I told him that I came for an warranty issue bit he insisted it was lube service. I told the Service Advisor that the vehicle was serviced by them on 8 May 2013 for oil change. It is amazing that nobody even bothered to check that I was in the facility precisely for this service 3 weeks back. Apparently doing due diligence and checking records is not one of the services Crown Lexus provides. Also the records for this visit for 14June have been incorrectly entered, no general repairs were made, the tire pressures were not checked and no quality inspection was made. I have requested the dealership to correct the records. More

Great friendly service. Easy to reach and schedule appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) More

My IS250 was in for 3 recalls. Tom Ryan kept me informed and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! More

NOTE*** Not only did I not have an appointment, but my personal service manager, Hugo Solis, took me right in when I arrived and also arranged for me to get a new IS250 Loaner for the duration of the day personal service manager, Hugo Solis, took me right in when I arrived and also arranged for me to get a new IS250 Loaner for the duration of the day due to getting a major service done on my IS250. Gosh, what more do or would I want from Crown Lexus. I really do appreciate how you guys go out of your way to keep customers satisfied. Again thanks for another great job; well done. A loyal customer: John (JR) Rivera More

Tom Ryan came over from a Toyota Dealer, and I contacted him and I now bring my Toyota Prius to his dealership for all my service and repair needs....Honesty, a reasonable price and quality repairs at this him and I now bring my Toyota Prius to his dealership for all my service and repair needs....Honesty, a reasonable price and quality repairs at this dealership. Tom cares about his customers, and personally oversees each RO to make sure things are done right the first time......I would recommend this dealership to both Lexus and Toyota Owners.... More

Have been going to this dealer for 6 years now. Hard to establish a relationship with one service advisor since it seems they change every couple of months or so. However, the service is great and I think establish a relationship with one service advisor since it seems they change every couple of months or so. However, the service is great and I think they take time to do the job right. Never had to go back for the same thing twice. They always recommend other services on a need basis(doesn't surprise me) but there is no high pressure stuff like "Better get it done now" Overall I give them an "A" More