Crown Lexus - Service Center

My Car Service I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Lo I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Loaner cars are wonderful service. Tom Ryan, Jeff are an exceptional Service Representatives. More

Scheduled Service Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accura Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accurate "car ready" time, and follows through with each commitment he makes. More

SCHEDULED SERVICE I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson a I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson and Service writer Tony Hang. When the time comes, we will be back to purchase another vehicle!! More

Great Service Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my fut Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my future service More

Service department was great. Nice and friendly and done all the little stuff that needs to be done. Techs...another story. Needed brakes to be changed, I ha department was great. Nice and friendly and done all the little stuff that needs to be done. Techs...another story. Needed brakes to be changed, I have a FSport is250 and I asked the tech if I can buy base model 250 and would be the same. Tech says no. I didn't want to pay the big dealer price for rotors and brakes for I bought OEM online for 4 rotors and pads for a base is250 after my research for $250. Techs there don't know too much specifics and price for good items can be gotten elsewhere. More

Service Dept and staff not recommended and they'll be fake All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they say we are here to help you and to work with you they should train them on there skills to understand the customers frustration and not give a customer the run around . My time and money was taken for granted and had no value to them . Service consultant Tony H hasn't returned two of my messages neither has the service manager Steve followed up on our conversation as he promised , the vehicle was turned in without the alignment being done in which they charged but never did . Overall this was my second chance I was giving this dealer only because it was closer to home but now it's not what I pay I can get better service at a pep boys or jiffy lube . Oh and just FYI the first time I had a dilemma with this dealer was because my service consultant which I won't say his name R no longer works for Lexus hmmm I wonder why . More

very bad customer service This the 2nd time I take my RX350 to this dealer. I had to wait for a while before someone helped me. I was taken to an office and after 3 different w This the 2nd time I take my RX350 to this dealer. I had to wait for a while before someone helped me. I was taken to an office and after 3 different workers I was able to arrange oil changed for my SUV. I was told I was going to get a call as soon as my car is ready( he said between 1 or 1 1/2 hours). After 3 hours waiting for the call I decided To go back and find out what was wrong with my car. The receptionist told me that the person in charged of giving me a call back was Albert; the receptionist said that she was notify him and his supervisor to come out to explain what was the delay on this matter. However, after a few minutes the associate nor the supervisor showed up. This 1st time, I had to wait a long period of time before someone assisted me.I guess I did not have bad experince enough the first time, I had to go back again ( it is the one closes to my house) to experience the bad service again. I might have to go to another dealer even if I had to drive extra miles to get the professional customer service that this dealer does not provide. More

Horrible service dept This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you wou This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you would expect. I had a major problem with my car engine and took it here. Despite of having platinum Lexus warranty, the kind of runaround i was given was simply unexplainable. Just to diagnose the problem so that they can call warranty, they wanted over $2000. I called Longo lexus and they offered me to call Lexus corporate and gave me ph numbers, advice etc. Lexus Corporate helped cover the cost, but after that it was all disaster with wrong information being provided by the service tech to warranty company. For normal oil change etc, these guys might be ok (but so far several thousand others), but if you have any major work, run away from this place. Or rather keep driving till you reach another Lexus dealership. if you go somewhere else, you will realize whats a luxury car service place feels and looks like. if you call and it is answered by Steven, hang up immediately and run away, far. It was a major disappointment relying on these people. There are couple of decent techs there who has the job knowledge (tom Ryan was one), but somehow they were not allowed to help me.. never again and will vehemently advice anyone whol will ask me to stay away for service from this place.. More

customer lost I took my lexus in for service to fix a air conditioning problem and the first Saturday I was told that a service tech support would be in contact wit I took my lexus in for service to fix a air conditioning problem and the first Saturday I was told that a service tech support would be in contact with me to remedy my problem, I had to call the dealership all day to get updates and at the end of the day my car wasn't fixed.the service fee was waved and the second appointment was set up for the Saturday after Christmas, when I got to the dealership I was told that they have a skeleton crew and probably won't get a chance to look at it until Monday, I was told I would get a update about 2 hours after I got there, I waited all day and no one from the dealership called.i called early Monday morning and was told that all service personnel are busy with other customers and the line is out the door, at this point I've crossed this dealership off my books as I am about to purchase a car in 2015 and I have 0 confidence in this dealership ability to successfully complete my satisfaction, I will go to a dealership that will put my goals first... More