Crown Lexus - Service Center

Very good service. The advisor Al Medina is very nice. The service advisor Al Medina always helped me to check my car service needs before I came to the shop. He made sure when the service was done. I fel The service advisor Al Medina always helped me to check my car service needs before I came to the shop. He made sure when the service was done. I felt the car is new again. I thank all the mechanic people as well and car wash. More

5 Stars Excellent customer service! I’m so lucky to have Al Medina as my service advisor. He goes above and beyond every time! If you are looking for a servic Excellent customer service! I’m so lucky to have Al Medina as my service advisor. He goes above and beyond every time! If you are looking for a service advisor in the area, he’s the person to go to. I used to dread the car repair or service process. Now, I have the peace of mind every time my car is due for service. I still don’t enjoy the costs 😀 but knowing that I’m getting a reliable and honest service, it makes it all worth it because Al makes sure that the job gets done right! More

The best service department in town I have never had a bad experience with anyone at this location. They have been very honest and never tried to sell me something I didn't need. So fa I have never had a bad experience with anyone at this location. They have been very honest and never tried to sell me something I didn't need. So far everyone I have dealt with has been helpful and honest. More

Service Department is professional, experienced, curtious I have serviced my lexus at Ontario Lexus for 10 yrs. Tony and the staff are excellent each time. They are always professional, curtious, experienced, I have serviced my lexus at Ontario Lexus for 10 yrs. Tony and the staff are excellent each time. They are always professional, curtious, experienced, and accomadating. I Highly recommend them. More

5,000 Mile Service I scheduled an 11:00 appointment. Upon arrival I was welcomed immediately. Then Tino came out introduced himself and welcomed me. He was very pleasant I scheduled an 11:00 appointment. Upon arrival I was welcomed immediately. Then Tino came out introduced himself and welcomed me. He was very pleasant and accommodating. He discussed my service concerns and notified me when my vehicle was ready. Overall a very professional and simple smooth experience. Every interaction with Crown employees have always been wonderful. More

Poor customer service and lack of communication Horrible cars .. just bought 2017 Lexus LX 570 in October from Crown Lexus in Ontario California and brakes and rotors are badly damaged . Took it to Horrible cars .. just bought 2017 Lexus LX 570 in October from Crown Lexus in Ontario California and brakes and rotors are badly damaged . Took it to dealership and they told me it is not covered under warranty and it is due to Normal wear and tear .. WTH... Normal wear and tear only on one side and only at 9500 miles on car that cost over $90K ... bunch of crap. Stay away from this crappy vehicles. Lexus doesn’t stand behind their cars and quality. Opened a case with Lexus and let’s see what they say next week. I am not taking my car from dealership till they fix it. Not taking this normal wear and tear crap... I am so done with this company and especially with Crown Lexus in Ontario California. Stay away from this dealership. Spend your money elsewhere on cars that gives you better normal wear and tear then car that costed me over $90k .. More