Crown Lexus - Service Center

Super Service Service department was Superb! Keith Marshall {service consultant} went out of his way to make sure the service on our lexus went flawlessly and in a Service department was Superb! Keith Marshall {service consultant} went out of his way to make sure the service on our lexus went flawlessly and in a timely manner. His professionalism and people skills should be commended. This dealership is over the top in service! Do not hesitate using Crown Lexus. Sincerely, Ozzie. More

Recall of Product Your professional service was exemplary. I went for a recall and and had another item on the car corrected. Without equivocation when I purchase an Your professional service was exemplary. I went for a recall and and had another item on the car corrected. Without equivocation when I purchase another Lexus it would be from Crown Lexus. It would be an understatement to say that not only am I a satisfied client but you have earned my trust. Antonio Perez Jr. More

Service is great Martin is friendly and was hepful in what things to be done with my car. i feel more safe in my driving because my tire has been changed. Keep up the Martin is friendly and was hepful in what things to be done with my car. i feel more safe in my driving because my tire has been changed. Keep up the good work! More

excellent service I received excellent service by Mr. Martin. He explained everything completely along with specials service for the month. I would recommend anyone t I received excellent service by Mr. Martin. He explained everything completely along with specials service for the month. I would recommend anyone to all of Crown dealerships. More

Outstanding Service!!! I took my 1997 ES300 in to get another set of keys. I am the original owner and I purchased the car from Crown Lexus after the 3-yr lease was up. It h I took my 1997 ES300 in to get another set of keys. I am the original owner and I purchased the car from Crown Lexus after the 3-yr lease was up. It has been a wonderful car, which is probably why I still have it after all these years. I dealt primarily with Alex Santana (Service Dept). He patiently explained what my options were, made helpful suggestions, kept me informed of their progress, and otherwise made me feel that I was the most important customer he had that day. (I am sure that isn't the case). As I wandered around the dealership, waiting for the work to be done on my car, many employees asked me if I had been helped. I thanked them for asking and said that my car was being worked on. It is great that employees are caring enough to make sure that customers are not being neglected and being pro-active enough to ask. The Pursuit of Excellence is alive and well at Crown Lexus!!! More

A enjoyable day I dreaded this hour long drive from home, was treated to a shuttle to a local, beautiful shopping area. The driver showed a variety of restaurant I dreaded this hour long drive from home, was treated to a shuttle to a local, beautiful shopping area. The driver showed a variety of restaurants to pick from. No long wait in the waiting room. We had a great lunch and called when my car was finished. More

Friendly service and took care of us immediately We originally called to schedule an appointment with a guarantee loaner. We decided with our flexible schedule we stopped in the day before and they w We originally called to schedule an appointment with a guarantee loaner. We decided with our flexible schedule we stopped in the day before and they were able to diagnostic the vehicle while we waited and fixed the minor challenge. That's Customer Service. Other dealerships would have had you come back on the date of your appointment. We were saving the dealership of needing a loaner. More

Airbag Recall / Replacement Service It took many months from the initial recall letter to completing the replacement. I did all the chasing of making appointments, checking if parts were It took many months from the initial recall letter to completing the replacement. I did all the chasing of making appointments, checking if parts were in, etc.... Never received return calls. Rarely did someone answer the main Crowns Lexus phone number, always took several attempts. When I would get through, the calls would get dropped while on hold. Calling Lexus is very frustrating, seems like the left hand does not know what the right hand is doing. In May I had made an appointment after I was assured the part was in, only to learn 2 hours after dropping my car off the part was not in. I was assured I would be called when part came in. I finally called back in August and was told no part, but would use one meant for someone come on in the next morning it would take only 20 mins. It took over 2 hours. My confidence level that the part was even replace is very low. Sadly my trust and confidence level with Crown Lexus has diminished over this past year. I have a long history with Crown Lexus and I'm disappointed in the change. People are nice, but the service system is flawed. More

My service I took my 2014 Lexus in for service. Danielle and Tino took great care of my car and myself. Tino keep me informed about what was going on with my car I took my 2014 Lexus in for service. Danielle and Tino took great care of my car and myself. Tino keep me informed about what was going on with my car. It was finished on time and looked great. I am vert satisfied with my experience at Crown Lexus as always!! More

Fast and precise. Professional, clean and knowledgeable. In and out fast and easy. Straight to business, would definitely recommend. 5 stars. My service consultant was Professional, clean and knowledgeable. In and out fast and easy. Straight to business, would definitely recommend. 5 stars. My service consultant was Alex Santana, shout out to him. More