Crown Lexus - Service Center

Warranty work Everything went well except someone left a socket under the back seat. When I inquired, I was told it was a penny rolling around and they would have t Everything went well except someone left a socket under the back seat. When I inquired, I was told it was a penny rolling around and they would have to take the door panel off to find it. I looked with a flashlight and found the socket. More

Oil Change Scratch I went to preform an oil change to me RX350 and when the finished after about 2 hours of waiting I find multiple light scratches on the hood with one I went to preform an oil change to me RX350 and when the finished after about 2 hours of waiting I find multiple light scratches on the hood with one major scratch. I pointed this out to the service manger and he instantly denied that it was them without asking anyone who worked on the car. I assured him that it was not there before the oil change and he continued to deny it and still and has not talked to anyone who worked on the car. Also note that before giving them the car the had an iPad that they use to take notes and inspect the vehicle before taking it in and he did not mention that there were scratches on the car before hand because it was not the there. More

Got my car serviced They were fast and generous. Martin explained every little detail. Every question I asked he found out the answer for me. Great guy thank you They were fast and generous. Martin explained every little detail. Every question I asked he found out the answer for me. Great guy thank you More

I was seen on unscheduled basis when problems occurred. I had a problem with my ES 350 and dash lights showed a problem. Called Helen Kassel who said she could fit me in for service. My car was fixed sa I had a problem with my ES 350 and dash lights showed a problem. Called Helen Kassel who said she could fit me in for service. My car was fixed same day. Great service! More

Very satisfying From purchase of auto Jan 2007 and through all the years of service and other visits, I have received nothing but top quality service and friendly sup From purchase of auto Jan 2007 and through all the years of service and other visits, I have received nothing but top quality service and friendly support from Operators, Cashiers, Parts Depot and Drive Way Greeters. The experiences have been great. More

Integrity driven Service rep was accommodating, good follow up and follow through, alternative options provided, and honest. Of course, we all would like to pay l Service rep was accommodating, good follow up and follow through, alternative options provided, and honest. Of course, we all would like to pay less for our cars and servicing of those cars, but I believe that Crown Lexus is reasonable. More

Exceptional services I'm very pleased with the customer service experience I received from Crown Lexus. Tony Hang made me feel like a valued customer. The services were I'm very pleased with the customer service experience I received from Crown Lexus. Tony Hang made me feel like a valued customer. The services were above and beyond my expectation. Crown Lexus IS the place for auto and Tony Hang is the man of the year. More

Nearest Lexus dealer from my breakdown Broke down coming home from Vegas. Got towed to Crown Lexus just before closing on a Saturday. Got a loaner and continued home. Sadly, my engine was t Broke down coming home from Vegas. Got towed to Crown Lexus just before closing on a Saturday. Got a loaner and continued home. Sadly, my engine was toast and needed to be replaced. Al worked with me and got my cost down from the original estimate. Now my car drives good as new. Thanks for the great work Al. More

Great experience in the service dept as well as sales dept We have purchased 4 cars from this dealership and have been happy each time. They continue to service our vehicles and have done so in their service We have purchased 4 cars from this dealership and have been happy each time. They continue to service our vehicles and have done so in their service department for approximately 10 years. They have always gone above and beyond to meet our expectations and I will be happy to refer them to our friends and family. More

Top classic dealership. Service dept. is the best. Service dept. is very efficient. All aspects of the dealership is top class, I have so far dealt with new car sales.(internet sales). Very pleasant ex Service dept. is very efficient. All aspects of the dealership is top class, I have so far dealt with new car sales.(internet sales). Very pleasant experience, no pressure and knowledgeable sales person. The Service writer was quick and helpful. I got my car back on time as promised, service complete and very clean inside and out. Crown Lexus is a top class operation!!! More